Hand and Stone

Too many questions in this survey. You need to shorten it

Always friendly front staff that acknowledge me when I enter. They do not pressure me to buy products or reschedule. They do offer to reschedule, however.

I have expected more extractions. I came in for cleansing facial. Rosalyn said that i had congested T zone. She has done 4 tiny extractions. I came home and had to do it myself. Dissapointed. Tara was excellent.

Too expensive. Have to be a member. Too expensive

Purchased hand and stone products for first time because of March madness discount and still thought the products were too pricey

The esthetician was not very friendly. She seemed more Concerned about upselling

The receptionist made a decision to use a package I had when I already had a gift card the add on service would have been 20 cents but she used a Full package and gave me back the gift card adding 48.75 to a gift card with out even asking me what I wanted to do . Very unprofessional .

The massage was medium in firmness. I needed a strong, firm massage.

I had to wait 7-10 minutes past my appointment time in the waiting area, but I feel I was “released” at the appropriate time.

Another guest was talking on her cell phone in the waiting area. I felt like she should have been asked to take her call outside. Perhaps a sign advising that the waiting area is a quiet zone might help.