Hand and Stone

I was highly satisfied with my massage overall. From the time I walked i to the door I was greeted and taken care of. I will recommend this location to my family and friends.

Pillow covering was not soft but felt like it was covered on plastic

I have asked the receptionist not to call me to remind me of appointments. I was woken up by my ringing telephone on Thursday as she still made the call. I have now blocked Hand & Stone's phone number so they cannot call me.

I booked an appointment online for 6 days ahead and got an email back that evening confirming a time. I said that was great, thank you. I didn't get a confirmation but showed up at the allotted time a week later, only to be told there was no appointment for me. I had to rebook an appointment for the next day (they did give me a 10 min scalp massage for free) but the booking process was not great and killed my day. Otherwise good experience.

I have had services at other spas and find that those at Hand and Stone compare very favourably with others that I have had. Natalia, my massage therapist, is very good and tries hard to meet my individual needs. The addition of aromatherapy into every massage experience would make it more relaxing.

I needed more treatment of painful areas

After experiencing Thai massage, i didnt feel that this one was zeroing on specific spots and not strong enough, but to be fair i told her and she put more pressure. It was definitely relaxing and in the end i came in with my lower back bothering me, I left feeling much better. Also i really appreciated the cleanliness of the whole place, and the welcoming and friendliness of the stuff.

I had tried to make an appt through your online booking service and when I called to confirm it was not received. The receptionist was so rude and incompetent that I don't ever want to go back.

The massage itself was pretty good, however I was unable to entirely relax the entire time. Although she was very kind and friendly, the person giving me a massage was speaking to me and asking me questions the entire time. Personally, I much would have preferred to have been able to close my eyes and relax without speaking, rather than having to chat the entire time and not be able to enjoy the massage.

Overall it was great