Hand and Stone

I was not highly satisfied because there's always room for improvement.

The massage and therapist were both great. But I purchased a scalp massage add on, thinking it would add additional time to the end of the massage. It didn’t; instead, that add on was done during the 60 mins. This was explained after the massage, so I understand. But communication could have been better. Again, the therapist herself was great.

I'd purchased a product 60 days ago and at time was not told I only had 30 days to return. It seems I should have been able to do an exchange as the product was only used once.

The staff and their customer service was great and welcoming

Overall, I'm fairly satisfied. My preferred massage therapist Julie no longer works at H&S, and no one has been quite as good as she was. This last massage was good; my only comment is that she did not massage the palm of one of my hands at all but did so twice with the other (once when I was face down, and once when I was face up). I also noticed one foot got much less treatment than the other foot. Details like that are important when I'm trying to relax; it should feel pretty much the same on both sides of my body. It was the first time seeing this therapist, so I tipped her well, anyway, and will give her another chance. I like her well enough to try again with her.

The prices are great but I do feel like I lose several minutes waiting on the esthetician to arrive back in the room, them getting the products ready or doing other things I can’t see.

There were 5 of us. We all had massages and facials and they were booked back to back. some of us had to wait a long time between each service so we were late for our dinner reservations.

I didn't realize my two payments of $65 while I was a member couldn't be used in 0ne visit. The facial was covered for $65 but I still had to pay for the upgrades. I only got the upgrades cause I thought I had $130 to spend. That bothered me. I didn't realize until I left that I paid the extra rather than it coming from my membership account or I would have addressed it then.

My husband was highly satisfied with his visit. However, I was not. I was booked for a prenatal massage which I don't think the therapist knew about. My therapist did a great job on the massage itself, but unfortunately she smelled like cigarettes. My nose is a bit more sensitive since i'm pregnant, so that could be why.

I had paid extra for a deep tissue massage. Although my massage was good, I wouldn't have considered it to be deep tissue by any means. The therapist also left the room once she finished my massage and I never saw her again! I wasn't given any advice or tips on aftercare after my massage.