Hand and Stone

I paid $30 extra for the Himalayan Salt Massage, which was used for such a short amount of time during the massage. I expected the salt stones to be used for the majority of the time. I have had the hot stone massage, which did use the hot stones for the majority of the massage time, so I was disappointed in the salt massage. My therapist was very good, but she did not spend as much time addressing my shoulder area (my area of focus) as I would have liked.

If you guys book for the hour and a massage is 50...if someone comes in 5-10 minutes late I think we should still get the full 50 minutes, but y’all don’t do that, which is crazy. Besides that, Heidi did great accommodating me! It’s not her fault and I love her!

My appointment didn’t begin on time, started 15 minutes late and ended at the normal time if we had started on time. I wasn’t late, the therapist was behind which I found unprofessional.

A small amount of skin was ripped from my upper lip during my wax. It stung yesterday and is scabbed over today.

Overall the experience was truly fine. My massage was scheduled to begin at 2pm, and I was 10-15 minutes early to complete paperwork. The massage therapist didn't get to the waiting area until about 2:04, and by the time we got to the room, she asked the usual questions, she left the room while I disrobed (and then she took a full 7 minutes to come back to the room) -- the massage didn't begin until 2:15 and was promptly over at 3:00. So it was not a full 50 minutes -- yes, only 5 minutes short, not a big deal, but it's still a bit irritating to be early for an appointment and then wait until the appointment begins late. The therapist also wanted to be chatty -- I know she was just trying to be friendly -- but during a massage I desire relaxation without conversation. I answered her questions but didn't elaborate, so I think she finally realized I didn't want conversation. She was overall fine, though, and told me to be sure and let her know if pressure was enough/not enough. I would probably choose another massage therapist next time, just to try someone different. My esthetician who did the facial was marvelous in every way.

I knew going into the session that she was known for deep pressure. But, I told her at the beginning of the session that I wanted medium pressure. Had to repeat that 3 times. Also, she started working on me at 3:09 & finished 3 minutes shy of 50 min.

Like the facial but massage wasnot what I expected. It was ok but not great

I recently started this membership, so I want to give it some more time before a give a 100% rating. However, I'm enjoying the services so far!

The front desk staff seems confused and constantly makes scheduling an appointment a process. I will request Eric specifically and have been given every other therapist availability and not his. He as a therapist is the only reason I continue to go to this location.

This recent experience, my usual masseuse was unavailable. I needed a massage ASAP and couldn't wait for my masseuse, so I booked an appointment with someone else. I did not feel overall comfortable, nor did I leave feeling relaxed.... I did not feel any relief from my pain after I left (which I normally do). Needless to say... I will not be booking an appointment with that masseuse again...