Hand and Stone

I came to relax and the therapist kept telling me what I’m doing wrong. I slouch, I’m not drinking enough water etc. i want to relax and not be lectured. I’m stressed i am well aware.

I joined the monthly membership program in 2021 and was very satisfied with James for massages (I've had at least 4 with him). It's hard to book because I can usually only do Saturdays and he is very popular so I have to book well in advance. Last week I was unable to book James so I booked another massage therapist and was disappointed. Though she was very kind and seemed knowledgable, I did not feel I got a good massage. I had asked for a full body, Swedish-type massage, looking for relaxation. I mentioned some trouble areas (neck/shoulders). Her technique was strange, did a lot of 'poking' versus kneading, varying pressure (medium to way too light), she told me I had earned a free upgrade so I chose the CBD oil; basically she just 'applied' it to my legs and arms like lotion, not really a massage. Never touched my lower back or left arm, almost like she forgot. She talked a lot; not super relaxing. Finally when checking out I learned I did not have enough points to cover the upgrade and had to pay an additional $30. Not the end of the world, but don't like those kind of surprises. I booked James for my next appt.

My dissatisfaction is from how hard is to get appointments.

high turnover of therapists ...makes me uncomfortable as i am sometimes not aware ahead of time

There was no menu of services to review to understand what options existed as add on to the facial

The therapist was very nice but talked the whole time which did not help me relax. She also mentioned a couple subjects that made me uncomfortable (religious/political) she told me all about her life. I thought she was sweet but in the future I’d prefer a quieter experience.

I was satisfied, however getting the appointment was difficult. No appointments were available for any therapist for the same month needing a massage. Finally prebooked future appointments months away.

The checkout process was not working so I could not get a final receipt for several hours from the receptionist to know how my points were used for the facial that I received.

The employees and my experience at hand and stone was great! The online booking and availability of appointments is why I plan to end my membership. Not being able to get an appointment a month out at a time that is after work during the week or on the weekend is dissapointing. Not many people have the ability to get a massage or facial at 2:30pm on a week day.

My usual therapist went home sick, so I went with what was offered. Wasn't the best massage I've ever had. I just didn't prefer her technique - it wasn't bad, just wasn't my favorite.