Hand and Stone

Massage therapist made no effort in telling me her schedule or availability. I might have tried her again. But now I will try someone else. Almost like no closure or future follow up.

Start on time

I don't like the feeling that every staff member is trying to upsell me with products and additional services.

They could not link my wife's membership to mine nor could they, or would they, explain and/or help me with the app.

The aesthetician was great, but I did not like the hard sell tactics of the front office staff. I also did not like being forced to give a rating as soon as I began the check out process and before I even had a chance to think about it. Thirdly, having to use a separate system to leave a tip which does not print a receipt is a lousy way to handle the situation. It left a bad impression and I was annoyed at what would have been a very positive experience. I was potentially interested in buying the sunscreen but had to ask for the price which was outrageous, and the box they gave me was an expired product.

I didn’t get called in until 4:35. Didn’t start me until 4:45. My appt was done by 5:25. Not a full hour service.

The cost of the upgrades to my appointment were not communicated to me at all. When I went to check out I was surprised that I had multiple upgrades and how expensive it would be. I did not realize that it wasn’t a single upgrade and that the cost would be quite higher than normal.

No comment

The facial was great. The woman doing the facial was very friendly. My only complaint is that I was told when booking that I would have a neck and upper back massage. I never had this. I would have Maria for a facial again, she was very good. Perhaps she was not informed about the massage.

The price was wrong on my gift card