Hand and Stone

Everyone was pleasant.

I’ve had facials there previously and they would talk through the steps they were doing. Also there was some neck/chest massage and this was pretty absent except for about 5 minutes

My long time massage therapist left.

Just wished she would've done different techniques of massage. She did mostly same movements. And oil was cold.

Appointment went well, however, I don't think I would return, just because it wasn't as fulfilling as I hoped for. Love the idea of a massage and expected to feel relaxed and I didn't.

As I previously mentioned, I rate “highly satisfied” if it were, most of my ratings are ‘satisfied’ or ‘highly satisfied’

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I was highly satisfied with the experience however my service started 15 minutes late. Also it was a 50 minute massage and not a 60 minute massage.

Things don't have to be highly satisfied, this place is fine but not as good as when the previous owner had it. There are always different staff at the front desk, no one recognizes clients anymore. The front waiting area is more of a product sales shelf and does not reflect a spa-lije atmosphere at all

Adding some aromatherapy or other services to enhance the sensory experience would be nice. Everything is always an add-on expense including aromatherapy.