Hand and Stone

I have knots in my back. Some of the therapists are successful in relieving them, but others irritate them and leave me with more pain than I came in with. Unfortunately, Nikki was one of those who irritated them. I was in so much pain the night after my massage, I could barely sleep.

I have always gotten deep tissue massages and this time I tried a Swedish massage, I prefer the more intense pressure

This is the third massage I have had with the therapist and everytime my appointment has started late. It’s very dissatisfying especially when I’m paying for a membership monthly for an hour massage.

Highly satisfied is for exceptional service and while I liked my facial it wasn’t “exceptional”.

I liked my massage but the table was super hot- it did cool down but I was kind of sweaty. My therapist was good but not super experienced. I complained about water retension in my legs - she did address the back of my legs but not really the front. I will be back but a different therapist next time

I was satisfied

I am having trouble finding a person to keep going to.... seems like Hand and Stone has a hard time keeping their massage therapists. I have tried to reschedule with two different people and both have quit. Seems easier to follow them to their new place then keep trying new people at Hand and Stone.

I didn't enjoy the Christmas decor. Some plants or flowers would be nice. Maybe some soft music in reception or the rooms would add to the experience.

There needs to be more flexibility when client’s have problems

I would like my membership to be like it was $49.99