Hand and Stone

A few times that I have booked, my appointment had to be rescheduled (not because of my schedule, but because of the therapist's schedule), or I would show up and the therapist I had requested, changed to someone else. I understand that everyone has their own personal lives and things to address suddenly, but to have it happen two or three times in a row, is disheartening. Also, some therapists don't seem to remember that I ask to specifically focus on my neck and back, and they still just do the run of the mill and try to reach every body part within the allotted time.

The last time I was there I could hear a woman talking loudly in the next room. It was distracting. I've also overheard some co-workers while I'm in the reception area.

There could have been more pressure. Also I was mostly focused on back problems and felt there wasn’t enough time spent on my back. She also finished the massage 8 minutes early.

Never begins on my time late min 5 minutes , I made app because I work and my time very valuable can’t stay and wait

While I do love coming in for regular massages, I am often frustrated that I can’t stay with the same therapist due to frequent schedule changes. I also am not a big fan of the one receptionist. She reminds me more of checking in/out at a dentist instead of a spa.

I usually see Rachel for 80-minute full body Swedish massages and Nicole for 50-minute deep tissue. When I last visited, I saw Nicole and booked a future appointment with Rachel. Apparently, the receptionist booked me for an 80-minute deep tissue with Rachel, which I didn't realize until I was paying after the service.

I asked for medium pressure but my therapist seemed to provide me only light pressure. Next time I will be more vocal.

Basic massage. She was super friendly and nice. Felt good, it was just a simple massage nothing special.

I was satisfied with the massage Derek did an awesome job working out my over stressed muscles !

The therapist was very kind, gentle, and considerate and took time to hear my comments; however, when she asked me what brought me in, I mentioned that I always have back pain and need to focus on that area, but the massage was more of a gentle back rub and not the deep tissue massage that I needed. Also, the therapist started the massage with my feet, which I was not expecting, and she also included my head and face, which I didn't ask for nor do I like. When I left, my hair was a greasy mess and I still had another stop to make. I was embarrassed to be seen afterward.