Hand and Stone

Was not aware of the extra costs of add on services. Felt forced to purchase products. I did not purchase them though.

The music abruptly quit during appt. it disrupted my relaxation time. Reception has difficulty when using a gift card. They get it eventually, but it takes more time than it should.

It's very rarely possible to make appointments on line, and impossible to book back-to-back appointments that way.

I was not highly satisfied because one area I asked to be addressed on the sheet wasn’t addressed. Also my appointment ended 10 minutes or so before the end time .

The massage was suppose to be for 1-hr, It was for 35 mins. Because I had a girt card, they charged me full price instead of the introductory price.

I had advised my main concerns were my neck, mid-back and right foot. There was minimal time spent on my back at the end og the massage. A good deal of time was spent on my neck. Unfortunately the right side of my neck ahs been very sore and tight since then which has been just over 2 wks. If I turn a certain way a get sharp pain. It is upsetting and affects me at work as I am a nurse. Take Motrin twice a day for comfort and heat to area numerous times a day. Nothing specific occurred during the massage that caused pain but something definitely have occurred. I am a bit nervous to get another massage, as my usual person moved whom I was accustomed to working on me

Surprise fees, that were not discussed at the time of booking or at the time of appointment. Prices charged are congruent with Massage Therapists, not massage technicians. Actual massage time was approx 34 minutes, including dressing time. It was a "60" minute massage. Slightly unethical.

They took my wife and I back late and finished early. The message therapist asked what my trouble area was and I told him my lower back and he did not focus on that area.

Therapist was a little rough handling my body - I woke up aching and had to take tylenol that night.

Pain was increased not due to massage but due to previous injury to the area. Could not relax due to pain. Massage was great