Hand and Stone

No one ever knows anything about your products or prices. I wish price was clearly labeled. Asked for fir and grapefruit lotion which used to always be sold out all the time. No one seens to know what its is and why out. Every massage person is so light to touch. I get you want to upsell deep tissue but its rid. Some pressure is needed or what is the point. Lastly to get an appt is impossible. Locations are always booked you have to get appt month in advance

prices. need manhattan location.

The room was so cold it was hard to be relaxed when you are that cold

Lisa O is amazing! My face feels amazing and she provided me an easy protocol to keep up with the work she does. The receptionist aren’t always personable and bland. The music is NOT soothing and truly has given me more anxiety while getting my services than relaxing me

Appointments difficult to obtain

I wasn’t happy when the masks were drying on my face, the aesthetician didn’t massage me at all. I’ve had facials in the past where they massage my arms and hands while the face masks are drying.

I was satisfied but next time I will request a masseuse with higher pressure capability.

I asked the therapist not to touch my ankle due to an injury and he kept touching it

i paid for a full hour, but only got 45-50min

I was very satisfied with my facial, possibly just a little less time speaking at the beginning of the appointment to have more facial time, and maybe a wet towel right after the extractions before putting more products on! Very happy though