Hampton Inn Orlando-S. Of Universal Studios

My husband and I chose Hampton Inn because of 5 reasons. • we wanted an affordable hotel that had some class for our wedding anniversary • great beds, both clean blankets, sheets and amazing mattresses. • very clean rooms • good selection for breakfast • good distance from the theme parks Our Hotel room was spotless and fresh. Everything was set up neatly with chocolates on top of a thank you note from our house keeper. Though I miss placed the paper with the woman's name on it, she did a wonderful job. Leaving a signed "thank you" note like that adds a friendly helpful flare. The second night into our 4 day/3 night stay, just getting back from our first full day at Universal/Island of Adventure, the bed broke. It appears the mattress was barely on the top ledge of the head board and it came crashing down when we sat with our backs against the head rest. Thankfully our dinner was finished because that would have sucked to have salad and pizza all over my pillow/sheets. We called the front desk and within minuets we had another room. Then at first the AC seemed to be broken in our replacement room. No matter what my husband did, it wouldn't turn on. We called down stairs and within a few minutes the hotel security office came to inspect it and see if he could fix it. The maintenance manager was off duty and wouldn't be there till the morning. He tried everything he could to fix the AC but finally said he couldn't figure it out. He went down stairs and told the woman at the front desk. We were offered yet another room but this time we just said Screw it, Open the window and let's go to sleep. At some point after I had passed out the air came on. Nothing we or the security guy did turned it on.. And then it randomly comes on and runs for the rest of the night... Though it was not the most "perfect experience" the attitude of the staff saved it and in a very professional manor I might add. I know normally "situations" can take precedence over how you see peop

Rooms are old. We were charged twice for our stat. But finally got the charge removed