Hand and Stone

My appointment was cancelled the day of by Hand and Stone at a different location. When attempting to reschedule at this location the receptionist Angel was very accommodating and friendly. When I arrived at the spa the receptionist at the desk was another woman who was not very friendly or welcoming, rather very short with me and detached. During my visit the esthetician was nice but very quiet and did not really share any information about my skin other than just saying it was dehydrated. I also expressed that my goal for this visit was relaxation and her motions during the facial and back facial were short and scratchy rather than long relaxing strokes. All in all I wasn’t very satisfied leaving after my treatments. My face just felt oily and my back still had exfoliate residue when I left. Glad this was a gift and not something I spent my own money on.

It’s not really 60 minutes for the facial. There is a lot of time “talking” and not a lot of facial time. Plus you have to spend a lot of money for the upgrades. In my case over 40 dollars. During the facial they don’t massage your hands and feet like at other spas.

I would have preferred my massage therapist to have worn a mask.

I was not totally satisfied with my masseuse. I felt as though he did not equally distribute time to the lowers part of my body. He only put a warm towel on my feet...no massage. As though he didn’t want to touch my feet.

While answering these questions I was not sure whether to answer based on my first appointment or second. My first appointment was not a massage that I was expecting. I did tell the receptionist and she had someone call me. They definitely understood and took care of me. The second massage I had was with a recommended massage therapist and it was exactly what I was looking for.

I hesitate to complain about this but I decided to since I bought the membership. She was really depressed and told me how hard her life was. I am sorry for her but it’s distracting. I don’t want to make it worse for her by saying something but I don’t want to have her again

would have liked more time spent on my problem area. time spent on non-problem areas was not relaxing.

I wish there were more therapists trained to do prenatal massage. I have had a hard time scheduling since I can only visit one person.

There is almost always room for improvement. It is an ongoing frustration that this location can't see my program because I joined at another location. They try to compensate come on but it is still cumbersome.

I was satisfied. I would not recommend any service at this time because I'm uncertain about the true level of cleanliness everywhere I go. I'm only going because I don't want to lose the money that I already invested.