Hand and Stone

2443 ratings
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Location

13794 W. Waddell Road Suite 206,
Surprise, AZ 85379

Anonymous

By Anonymous | 2/3/2018

The receptionist was on the phone, I was taken care of by the owner. They rearranged the schedule to meet my needs. Extremely professional and focused on customer service.

Barbara P

By Barbara P | 1/31/2018

Rose is a wonderful massage therapist! She listens to what I say and remembers my likes from massage to massage. I also really appreciated Rose coming in to give me my massage on a day and time she was not scheduled to work. Very nice of her!

Robin H

By Robin H | 1/30/2018

I've visited this location 4 times in the past 3 months and my skin is improving better than I thought possible. Jen is attentive and very knowledgeable on what treatment would be best for me. I just wish I knew about Hand and Stone long ago.

Sandra R.

By Sandra R. | 1/30/2018

Got an appointment the day I called within 45 minutes of calling. I was visiting from Naples, FL, where I have contract with a competitor. I was so pleased with the whole experience...from ease of getting an appointment, the ambience of the spa, and the care and attention of the owner and the staff I encountered to the fact that Hand and Stone has locations in all the cities that I live in and travel to on a regular basis. I signed up for the membership on the spot and will cancel my contract with e competitor when I return home.

Dawn F

By Dawn F | 1/27/2018

I had just cancelled my membership in Goodyear due to the poor customer service. My plan was to use my credits in surprise . Once I got their everyone was fantastic , friendly and I was surprised of the level of customer service. The owner in surprise was amazing

Kim A

By Kim A | 1/27/2018

My massage therapist was Dustin - I was very highly satisfied with the comfort I felt with him . Thank you

Meghan D

By Meghan D | 1/24/2018

All of the staff including the owners are amazing! Super friendly and helpful. Leah is a very talented therapist and always works on the areas I need.

Anonymous

By Anonymous | 1/21/2018

I feel like family as soon as I walk in the door. I have yet to come to an appointment that I wasn’t asked if there were any specific areas I was concerned about. I never feel pressured to upgrade or purchase any products

KTK

By KTK | 1/19/2018

John listened to my concerns and completed the massage with success.

Pm

By Pm | 1/17/2018

Everyone was very professional and friendly and knowledge. Great massage by Nate!