Hand and Stone

2443 ratings
SurveyMini App

Want to write your own reviews?

Download our SurveyMini App.

For Apple For Android

Location

13794 W. Waddell Road Suite 206,
Surprise, AZ 85379

Anonymous

By Anonymous | 4/2/2023

I enjoyed the massage, the staff was friendly, but I feel as if the monthly services are pushed way too much. I do not need to say no more than once. It was almost as if my stress was relived and then put back on by all the sales at the end. I also felt as if demeanor at the front desk changed after I did not want a monthly membership.

Anonymous

By Anonymous | 4/1/2023

Because I needed to correct the payment error from the previous massage it took longer for them to agree to what I was saying . Almost seemed like she was upset that I had an issue

Only with.

By Only with. | 3/31/2023

It was a little deceiving to give a price for the facial and then recommend all specific products for my specific Skin needs and then ask for more money in the end. I was dissatisfied with that, yet the final results were wonderful.

HJF

By HJF | 3/26/2023

Rest rooms aren’t always clean. Front staff is wonderful, very nice but are very high sales, loud, and way too close during consultation - it's spa environment it sometimes is too much energy.

Anonymous

By Anonymous | 3/24/2023

I was very satisfied with my experience

Anonymous

By Anonymous | 1/8/2023

The staff is always friendly and accommodating. Surprise location is better one in town and works with my one day off Sundays. Massage therapist was good and knowledgeable.

Anonymous

By Anonymous | 1/7/2023

Overall the experience was great but normally during my previous facials, my hair is covered with a towel and I feel that I get more time with the massage. This time, my aesthetician was super nice and knowledgeable and was the first person to EVER get the steam on my whole face instead of on just one side (I LOVED that!!). My hair, however, kept getting in the way because it was not covered and the massage was minimal because a lot of time was spent in between procedures gathering what she needed for the next part of the facial. It was my first time at this location so it could be that she was trying to be extra thorough with my needs. I do appreciate that. I just hope that next time my hair will be covered and that there will be more time spent massaging during my facial so I can relax and enjoy the experience fully.

Anonymous

By Anonymous | 12/20/2022

Its gotten too expensive, I don't think the membership is worth $80 a month and being charged every month and therapists change alot and I don't care for the high pressure sales and selling of upgrades every time I go in. I have other expenses more important then being forced to pay for a massage once a month, I would rather find a therapist I can book when I want it instead of being charged every month and if I put it on hold I still get charged $10. Hand and Stone used to be a decent deal but I don't feel it is any longer.

Anonymous

By Anonymous | 12/13/2022

I was told I would have some extraction done during the facial and some of my bumps would go away, but this didn't happen. It was a nice facial, but I was hoping to have more done with my bumps.

Anonymous

By Anonymous | 11/26/2022

Constantly bombarded for my wife to join. When I first joined I could transfer a massage with no extra charge. Bombarded with doing extra services during the massage. Thinking of discontinuing my membership because of being hassled when trying to transfer a massage to my wife.