Hand and Stone

I had more discomfort after the massage than I had before arriving. My therapist was sweet, massage relaxing, but ultimately not effective. I’ll try giving different instructions if there’s a next time. I don’t hold my therapist responsible in any way.

Typically I am highly satisfied. This was just not the best experience. The therapist didn’t ask for any preference or confirm pressure during massage. She left my arms hanging in an uncomfortable position for a long period of time

I told the therapist that I had just run a marathon so to focus on everything from the waist down. The first thing she did was massage from the waist up, which is where I felt like she spent most of her time. I didn’t want to interrupt her because I kept thinking she was about to switch to my legs. While the massage was really good, I really wanted more time on the areas I had mentioned. I felt awkward to mention it during the massage.

the Cryoskin facial should have included Deep Cleansing than with ONLY TONER. Black heads were not removed - CRYOTONING is good but it needs to be implemented after mini facial which was absent. I have recently moved from UK which always included facial and CRYO for less cost.

I was a massage therapist for 25 years and I have had massage from some of the best in the nation, so my standards are extremely high. The session seemed rushed and a little commercial to me. The good news is you seem to have many therapists to choose from.

I wish I was informed ahead of booking that the therapist is no longer doing 80 min appointments. The massage was great but I found out afterwards and felt bad for them having to do an 80 min massage. If I would’ve known ahead of time, I would not have scheduled the 80 min w/ them or I would have scheduled with a different provider who did 80 min massages.

The massage therapist either took two quick calls or used speech to text to respond to a message. I couldn't tell because she spoke aloud in another language and not to me, after she paused my massage to do so. Her pressure was very light and often tickled me. It was not relaxing.

My last appointment the therapist was not as effective

It’s not a bad place at all, it just doesn’t knock my socks off. Personal finances will be the only reason I may discontinue membership

It was just “okay”. I went in for a facial and massage and felt very pressured to purchase extras. I upgraded my facial and purchased the diamond treatment. I didn’t see any noticeable difference after spending almost $200 (extra). The massage was a bit “choppy” and “abrupt” in the beginning. The therapists should use more relaxed and calming techniques and not so rushed and harsh as it made it tough to relax.