Hand and Stone

They did not inform guest we would have to pay for add ons if we didnt sign up for monthly deal. Free facial ended up costing $35. Receptionist very rude

It was my very first facial and I thoroughly enjoyed it. It was very relaxing and my esthetician was very friendly and knowledgeable when I did ask questions. The products used smelled heavenly. Can't wait to return!

I have never had a facial before, and this was an amazing first experience. My therapist was very informative, helpful, and I had no problem feeling comfortable. I have already recommended it to others and will return.

Waiting time

More incentives should be awarded for loyal membership customers. The points take a long time to add up to anything. Raffles to win free products would be great.

At the checkout process, I felt like the receptionist was somewhat confused about the services/cost/next steps. The waiting area could be more relaxing.

I was satisfied enough. I’m unsure why it’s asking this.

I like being told step by step what is being done

I enjoyed my massage and it my therapist used good pressure and worked on my requested areas. However she did not stop talking the entire time. Not a big deal but just not the most relaxing massage I’ve had there.

At first the facial was lovely. Then some of the soap got in my eyes. It was Most Unpleasant for much of the facial.