Location
Crossgates Mall,
120 Washington Avenue ,
Albany, NY 12203
By G | 12/11/2021
There was a sales worker that skipped 3 people in line that had been waiting for 20 mins to go to 2 ladies that she knew not cool
By V___c | 11/27/2021
I purchased and auntie charm and when I went home to put it on my bracelet realized it says sister and they gave me the wrong thing. I live 30 minutes away and had to drive back the next day to replace it. I was not happy
By shopgirl | 11/12/2021
Three associates in store and not one had any, if at, knowledge of their brand. I left and went to another jewelry store that sold Pandora and they were very willing to help me, answer questions, and assist me. I made my purchase there.
By MP | 10/3/2021
When I walked in with my daughter no one said hello. They were standing around talking and ignored us. One one other customer was in the store. If felt like we were a bother when they had to help us
By Laize | 5/27/2021
I had to re-read the sale going on to the rep, since she has no knowledge necklace was included in the sale then the supervisor was rude and unknowledgable as well. They tried to say I had to take a charm less on the set it came in. I don't know if this was cause they can't read properly or of she just wanted to take one home.
By Marv | 5/23/2021
I wasn’t satisfied with the sales person, I could ha e spent more but she was not as friendly or helpful with selection. The store was Also out of a lot of items
By Natalie | 5/5/2021
The sales associate was very rude even when approaching me to enter the store , i asked about the new Disney lilo and stitch charm and she said it wasn’t available & i told her i just looked it up in the store on the website and she was kind of arguementive about it & as she proceeded to look for the charm she was slamming stuff around being loud and rude .
By Dewayne | 2/4/2021
Because the that was displayed was increased by $20.00, the bracelet and charm. It said $60.00 for the bracelet and $45 for the charm, it was increased before taxes and I was not told why I just noticed from my bank.
By Ashley | 1/13/2021
Associate seemed unwilling to assist me when looking for a ring. Mumbled, unable to hear through masks, expressionless. When I asked them questions or for their opinion they replied with “okay” and did not help me. Made me feel very uncomfortable and anxious to be in the store. They also had me buy a ring that did not fit my finger properly and did not show me the full display of rings available in my size. I ended up returning to the store about 30 min after my visit to return the ring I had purchased to speak with a different associate who was willing to help me find what I wanted and that was the right size.
By Williamb | 1/5/2021
The sales associate was very nasty, They acted funny because I was a male waiting to make a purchase.they also took about five minutes before asking me if I needed help