Pandora Jewelry

The first time I went to the store the person who helped me was matter of fact and not the most helpful. I went home to research what I wanted online and made an online order. When I came to the store the second time, I picked up my online order and got another set. That salesperson was helpful but before I left, she told me if I was thinking about other charms I should come back before they closed that evening. I decided I did want more, and I went back. I watched the two salespeople (including the one who was not helpful the first time I went to the store) look at each other when I walked in and one of them said "and it's almost 5:00". I ignored it and waited for them to help me. I ordered what I wanted and thankfully was helped by a third salesperson. Emoni was great and I got what I found online and was out of the store pretty quickly after the initial wait. No customer should feel like a burden just asking questions to know more about their purchase. While I can be somewhat indecisive, I am far from a problem customer, and I've spent plenty in this store.

Pandora should do a better job of showing options. Everything is locked up and I felt like I was shown what the sales person wanted me to see based on a price point. I do like my charms but I would organize things better so that the customer knows what all the options are. If there are hundreds of charms how come I was only shown a few??

The store was empty of customers when I arrived and the assistant was quick to serve me. She did not offer any service or engagement outside of giving me what I asked for. I could not decide between 2 styles of ring and I was hoping for advice and she gave me one word answers. She wasn't rude or unpleasant, but I seemed to be an inconvenience for her and I got the sense that I was keeping her from something she considered more important. Also, when I got home I decided I wanted the other style of ring also, so I ordered it from Amazon instead of going back to this store. If she had been more engaging, I most likely would've purchased this item while I was there, in addition to the $100+ I already spent. I have another Pandora nearby and will shop there in the future. While I would recommend Pandora, I would not recommend this particular location.

The associate seemed annoyed with me because I wanted to try few bracelets before purchasing.

The Sales Association was not very friendly and it seemed like she was not interested in letting help me. I

Not enough snow globes and candy cane/gingerbread men to go around. I got there in plenty time, early on, and couldn’t get them. I only needed of 2 each.

Had to stand outside in the cold and wait to go inside the store

Sales associate lack of understanding my needs. Availability of product was not satisfying

The closure on the bracelet I received for Christmas was jammed and could not be repaired or exchanged. And so I had no other alternative but to purchase another bracelet.

The sale associate demeanor was quite displeasing. It was my first time in the store and I was sure on purchasing something. But the in store experience will not be recommended