Pandora Jewelry

My sales associate, Cindy at Short Pump Town mall helped me with my sizing for my bracelet and ring. She is so friendly and helpful and made my experience so pleasant. I make it a point to look for Cindy when I go to Pandora to shop.

The set up for the busy day was poorly thought out and despite knowing exactly what I was purchasing I had to wait nearly 25 minutes but I do understand that there’s only so much they can do. From the start the associate was sarcastic and condescending and it made over an overall disappointing experience. I’ve shopped at the pandora before with no issues with lovely staff members so I was especially disappointed.

Pandora Store 11800 West Broad Street Richmond, Va. 23233. Manger at this store is dsorganize. Offensively impolite ill mannerred. Purchased 1305.79 on Pandora card. Card would not read (Manger shouted across the room has your card been canceled.) (Your card lookes like a gift card not a Pandora card. Spent hour and half trying to ring up merchandise up. I told the manger due to large purchase credit card services want's (staff) to call confirm identity or card user. Manger states in the state of Va. she was not allowed to key in card numbers or allowed to call bank. Manger did call bank and given approval. Islam was assisting me else wise I would have walked out. This is the worst experrience I have everry had with Pandora. Please call me at 423-413-1858 to follow up with purchase. Thank You.

We came to the store to have two rings looked at because both of them have lost stones from the settings. When it was our turn the sales associate walked over and said hello. I said I needed help with two rings that were purchased from that store. I pulled out the first one and before I could say anything the associate I was out of luck because she did not recognize and that meant it was older than a year and she would not be able to do anything. I pulled out the second ring and started to tell her this ring has lost some stones as well. She took the ring and asked if I bought it at the store and I said yes. She started to look it up on the tablet and said she could not find it. Even though she only looked at one transaction in the list of transactions shown. I asked her to look again and she found it. She then walked over to another associate and asked a question. She returned and said that the ring had already been exchanged once and she would not do anything else. I question this and with a very "annoyed" look she said she do it. --- I am running out of room to type, if you would like more information you can call me at 804-502-1918 my name is Dieter Henss

The store only had two workers who could help the customers. There were three other workers who could have helped the customers to expediate the process, but no. I waited 40 minutes to get an assistance. The front door assistant did not provide me the estimated length of time to wait. She also told me two people were ahead of me, but found out, four people were ahead of me. The assistant apologized, but did not look sincere.. felt like she was just saying “I’m sorry” repetitively to make me feel better. This angered me even more. I feel like there should be a better way to expediate the the purchasing process for customers who know what they are getting instead of waiting 40 min to get the item.