Pandora Jewelry

I visited the Pandora store at Partridge Creek (MI) to exchange a ring that was purchased online. I wanted the same ring but in a different size. The manager would not exchange the ring for me because the online receipt showed that the ring was “free” as part of a Buy Two Get One Free promotion. I don’t understand why this would make a difference as I was asking for the exact same ring but one size larger. I was told to call the online store and would be sent a prepaid return label in order to complete the exchange. After calling the online store, I was informed that they do not do exchanges. Only returns and repurchases. Since the ring I need does not have a dollar amount next to it (due to the promotion) I would not receive a refund for sending it back but would be charged for reordering the same ring in the new size. So I now have a ring that does not fit.

I asked to have the purchase sent out, and I was told that the store didn’t do that. I took the purchase with me and as I was leaving the person at the door said they would send it out for $8.95. By that time I was angry and took the package with me. I will not be returning anytime soon.

Broken system. We knew exactly what we needed but had to wait outside the store, then to the side in the store while others browsed & people behind us were called. Should be an option to check out immediately. Also unnecessary personal info asked at check out

Pushy sales associate. She was in training. I wanted to just leave. She needs to let the customer shop and she needs to not rush the customer!!!!

The lady gave us the wrong merchandise. We bought a gift for someone and I opened it(thank goodness) to show someone and it was the wrong charm!! Had I not looked we would of gave a “mother” charm to a child for a gift!!

The associate was very dry. When asking about products she just pointed and said there’s some over there. There was no enthusiasm at all…she was very dry the whole transaction. I asked her if she could wrap the purchase in a box…she dryly replied “That’s 5 dollars”. I was totally annoyed by this point but kept it professional as I voiced my concern to the manager on duty. It was my niece’s first experience and I was hoping at bare minimum decent customer service with some knowledge of products/merchandise. I’ll visit and take my money where it doesn’t feel like I’m annoying the associate for asking for help/recommendations.

The Manager Kristy was very unpleasant to work with. I had previously visited the store and was to return to exchange merchandise that was already approved and she refused. She acted as if she had no clue of what pandora offered and I was speaking something that was not a practice that pandora accommodates. My child even said she was mean and rude!

When you walk in, it’s a bunch of associates not helping anyone, so I waited till I was approached, but it wasn’t till someone told another associate to come help me. No sense of urgency.

The wrong necklaces was put in the box and wrapped I realized that the mistake was made when a birthday girl opened her gift.

Made an online order (PND15037209) and received a timely notification the item was ready for pick up. I visit the location and am checked out. I continue to receive email notifications that the item needs to be picked up or will be returned to stock--I disregard because I picked item up. After three days, the transaction is reversed on my credit card: I now have unpaid for merchandise. I call my credit card company to confirm the reversal. I call Pandora corporate to see if they can run the transaction again--they cannot and recommend I go to store. I call store hoping to run the transaction through the phone--they will not do it and tell me I need to come to the store. I have to make a second trip and go out of my way to have the order rung up and paid for. The clerk was the same one I spoke to. On the phone, her tone was such that she did not want to have to handle the issue. When she rung me up in the store, she treated it as if it was an ordinary transaction and did not offer my anything for the inconvenience. Let me be frank: I did the right thing. I went out of my way to make sure Pandora got their money. I was inconvenienced and could not even get a thank you or an apology.