Pandora Jewelry

The lady put the charm on my bracelet the next day it was gone. Tells me she didn’t secure it. Can’t afford to keep going back if charms don’t stay on. Not very happy

The associate who was helping did not know what she was doing when I wanted to pay she end up returning everything and then did not know how to charge me back had to stay at the store for another ha our and someone else had to help me and do a complete new transaction

Sales associate wasn't very knowledgeable on much of the merchandise. She pulled out a total of 3 trays of charms for me to look at. I asked to see the other selection of charms across the room (because I saw other customers looking at them) and she stated that those trays were the exact same. However, after I made my purchase I made my way over to the other trays of charms and they were completely different. Was willing to spend more money, but they lost a sale and a customer. I also asked about a charm of mine that broke that was outside of the 2 year warranty. I wasn't expecting them to fix it or give me a refund by any means, but the associate completely shut me down and wouldn't give me any guidance on how to fix it, or if there were other jewelers that she knew of that worked on their charms, etc. Nothing. Again, lost a sale and a customer, unfortunately.

When I first walked in the woman behind the counter gave me a glare. Now I know I wasn't dressed the best, it was a snowy day and I had been working all night, but I stood by the counter waiting for assistance. 4 minutes of waiting and the glare lady snarkly asked if I needed something. So told her what I was wanting to buy. She was not friendly. She was not polite at all. I believe she treated me this way because of my appearance. Maybe she thought I didn't have the kind of money to shop there, but indeed I do.

We were told that the ring we purchased was crystal, however when we were checking it out online we discovered that it is CZ. We felt mislead in the value of the ring.

The lady taking a waiting list of names was very rude and disagreeable. Upon taking my name, I waited around 20 minutes. She called my name once very quietly. I thought I heard her so I stood up, upon standing up though she was in an apparent argument with another customer and seemed to not be calling names. I remained standing up and attentive. She then started calling others’ names, saying they were up next, but they came in after me. I then consulted with her, she then told me she had called my name multiple times and was very annoyed and impatient with me. I was very displeased with her reaction and not only with the way she treated me, but the way she interacted with other customers. Before allowing me to interact with a sales associate she annoyingly asked me if I already had what I wanted picked out. The actual sales associate was very helpful and seemed to be contributing actual work to the store. This other lady seemed to bring an air of negativity to the environment which was discouraging to me and other customers.

Seems like every time I go there to purchase a ring. They are always out of the style and size I need. I make a purchase about every 3 months or so. Very frustrating!!!!!

I’m not a Pandora customer. I keep getting emails meant for one of your customers because your customer or employee entered the wrong email address. So now I’m getting your annoying junk email like asking me to fill out this survey, even after I already unsubscribed. So you need to do two things: make your unsubscribe actually work, and validate your customer email addresses before proceeding to send junk mail.

I came in today to exchange a ring for my wife I had gotten her a size 10 and she just didn’t like how it was fitting. So I went in and worked with Cathy. She was very rude while working with her she kept saying how scratched the ring was and how discolored it was and how she shouldn’t do the exchange because it had looked warned and my wife needs to not wear it as much and take it off everytime she washed her hand and not to wear it all the time. I’m very disappointed in my experience.

I was very satisfied with my shopping experience.