Pandora Jewelry

In no way would I like a worker to be blamed for faulty products but after a cleaning my safety clasp was broken. I was offered what i suppose to be a return but was not allowed to keep my previous chain which had more sentimental value than anything in my opinion. You're employees broke my safety chain then took it and made me pay the difference for a new one. At this point i feel i won't be shopping with you any longer.

Sales Associate had a horrible attitude with myself and my family. She was extremely rude!

I went there to buy a bracelet. No problem there, you sent me a email about a free charm Sunday, I went Monday after lunch, they did not have any charms. Makes no sense so bad advertising. Halve spent hundreds of dollars there. Extremely dis satisfied

I’ve visited this store many times and have been very satisfied, on my last visit the there were three associates and neither of them seemed very eager to assist me I actually had to ask for help and I was the only customer in the store.They were not forthcoming with answers to my questions, I did make a purchase anyway because one of your very nice and always professional associates had put it aside for me, I believe her name is Heather. Just to let you know I was picking up a 14k charm,because I have your 14k charm bracelet so I have spent a considerable amount of money at Pandora in the past.

I went to buy Pandora on Thanksgiving since it was 35 discount. Everything was ok. I cost the sales only 5 minutes then paid for it. When I left the store, I found I don't get the discount at all. I came back, they just gave the money back to me, no sorry, nothing. I was very disappointing. I like Pandora, but I think the sale means to do it. I bought Pandora in China, in HK, in Australia, but here in Ross Park Mall, never.

The sales associates at the store were I felt very rude. I walked over to where the were standing with my 12 year old daughter to look at the charms and they wouldn’t move for us to look at the charms. One of the sales ladies kept giving me a very nasty look eyeing me up and down and making me feel incredibly uncomfortable. Finally one of the associates told another one to show us a couple of other things. I was buying a charm for my other 12 year old daughter they never once asked what charm she currently has now on her pandora bracelet which happens to be Snow White Apple and a ballerina. It would have been nice if they had even offered to show us the Disney charms which they didn’t do either. I will never shop at this specific Pandora store again. The staff at Tiffany and Co was much nicer to us and I almost wished that I had bought a charm there instead.

Our Sales Associate was not professional in assisting me with my purchase of a wedding band ring. She put the ring on her finger and was slamming her hand against the glass cases that held the jewelry. She was not gentle or considerate that this piece was going to be used for our wedding and sold it to me anyway. I was extremely disappointed and am now worried the ring is damaged.

I would share with you, but I'm sure NOTHING will be done. My plan is to go elsewhere. You lost my business. Choose your staff better.

Came into store for a charm for 21st birthday. Sales associate showed me a tray of misc charms none were for 21st birthday when I asked she said we don’t carry that in this store. I asked why she said they don’t carry that one. Than goodness for another associate because she went to another case and brought out the charm I was looking for. Other associate needs more knowledge of products and store policy.

My husband and kids pooled their money so that I could buy something special. I only had 170 dollars, so I wanted to make good choices. I asked Samantha to show me the sizes of necklaces, and she presented me with 1. She rolled her eyes and made both my children and I feel extremely uncomfortable every time any of us asked to see something specific. I felt like any requests were inconvenient instead of cherishing a special moment buying meaningful jewelry. Clearly, she disliked her job, and my Pandora experience, for which I was so excited, was clouded because of her attitude.