Pandora Jewelry

As I was getting ready to pay for my merchandise I swiped my card and there was error message. I tried 3x with the same card and still got an error message. I then tried another card and got the same error message and the associate made it seemed like it was my card that was being declined and I had to pay cash because they wouldn’t accept any card I tried to pay with. I was really dissatisfied with the way the employee handled the situation.

The store manager made me feel like a leper going into the store, since he confronted me immediately and told me I was moving in the wrong direction (although I was the only person in the store). I was stopped at the first counter and not allowed to look at anything except the earrings I asked for. I was asked to back up so he could put them in the counter, and when I selected a pair that I liked, he didn't even let me examine them but started packaging them up for my purchase. I was made to feel as though the store was about to close (I used to work retail too), but there was not a soul in line and I was the only person in the store and when I asked if he was about to close he said no, closing time was 7:00.

I have not been in the store during the time of the pandemic so we were unaware of the way it works and the sales associate was pretty rude and did not seem like she wanted us to be there.

I consistently have the same experience at the Pandora shop at the Natick mall. I go in ready to purchase something celebratory which should be a fun, joyful experience and find the staff to be variably disinterested, unfriendly, unresponsive etc. It is at best a neutral experience but for the nature of this celebratory jewelry, I am consistently underwhelmed by the lack of enthusiasm or warmth emitted. I take care of my business, no one is rude but that is it. The business model should be that of "Starbucks"-going in to the store should be a positive experience that enhances one's feelings about the purchase. I notice the manager shows the same matter of fact, disinterested attitude-it's not that he's rude but not warm, just completely neutral which is not the best setting when buying a luxury item such as jewelry. I go in anyway because Pandora has the merchandise I want but that is the only reason, and if I had alternatives or an alternative setting, I would readily go elsewhere.

The associate was rude. I came in looking to make an even exchange because I got the wrong size ring. She kept telling me I didn't purchase it on Black Friday, even though my email confirmation was sent on November 29, which was Black Friday. First she asked for the email so I had it pulled up on my phone, then told me she didn't need it, then told me I couldn't exchange it because I didn't buy it on Black Friday, then said she could fix it if I showed her the email to which I told her I'd been standing there with it ready this whole time but she said she didn't need it. The ring she gave me was dirty and needs to be cleaned. I didn't say anything that day because she was already being rude and I didn't want to deal with her anymore. From the receipt, it looks like her name was Valnardia. Luckily I stopped in the store the next day to ask about cleaning. My experience then was completely different. Ellie was super friendly and apologetic for my previous experience. She told me they do complementary cleanings. I asked when she would be in next, so I plan on coming back to get my ring cleaned with Ellie.

The sales associate was not friendly nor helpful because she thought we were just “browsing” then another customer told her to help us out and she said “I think they are just browsing” and I said “we actually would like to purchase something” It was my very first trip to a Pandora store and I left dissatisfied.

I browsed online and decided to buy three pieces in the store. The lady who helped me told me that the charm I was looking for is out of stock. However, I found out that there are plenty of them. I tried one ring, but the size is not what I want. So I asked for another size. Again, she told me there is no; while I found plenty later... Also, I asked her suggestions for a slimmer ring. She told me that nothing else is slimmer. I know there is something. I just do not know where it is. But... fine...

There was a sales promotion of 25% off all purchases and I had received a promotional flier from the store at the Prudential . It said gift sets included but when I asked in the Natick mall store they flat out denied that there was an all inclusive sale and proceeded to tell me that online offers were different . I tried to tell them that the offer was valid in the store at the Prudential they totally disregarded the request

rude sales associate. felt rushed

The store was overcrowded and understaffed, so the only two associates on staff barked at the customers to clear the store and line up outside or we wouldn't be helped. After I was called in and my gift was quickly exchanged, I quickly realized that there was a flaw in the piece, so I turned around with the associate right next to me and asked for help. She looked over her shoulder at me and moved on to talk another customer. I tried to engage the only other associate, but she didn't respond and walked back to her customer, so I moved off to the side. She handed me a replacement without really looking at quality, but since it was satisfactory, I walked straight to the counter for the finishing polish. I noticed she wasn't coming, so I waited again. A few minutes later, another associate came out from the back and walked me through the warranty, polishing, and even got me a piece that was in better condition. My interaction with her lasted all of four minutes, and was by far the most efficient and respectful. The holidays can be stressful, yes, but if this is what the customer experience is expected to be around a busy time, I will consider a different store for my jewelry gifts.