Pandora Jewelry

The item I really need was not in stock.

Although I understand that things are not what they used to due to COVID-19, it is difficult not to be able to know what you want if you can’t browse through the store. Specially if you are the only one there.

La vendedora nos ayudo a encontrar dos regalos ya que era nuestra primera vez en Pandora y quedamos satisfechos con la compra

I don’t plan on buying more right now.

I traveled an hour each way to the closest Pandora to me that did charm engraving. I purchased 2 engraved charms with 2 necklaces. I got home and the word was cut off because the font was too big so I had to go all the way back to have it re made. I traveled a total of 4 hours back and forth because of this. It was just a mistake and the women who helped me was extremely nice and apologetic! It was just a mistake and I understand mistakes happen. It was a mistake on my part as well for not fully examining them before I left. But they were only allowing one person in the store at a time and there was a big line so was trying to be quick. But that was on me. The women did not rush me at all! It was just a inconvenience to have to travel so much just for this. The women did fix it immediately and apologized and they look beautiful! I will definitely continue to shop at pandora. And the woman who helped me was extremely helpful. She took her time helping me choose the perfect necklace and charms. I really appreciated her time especially because it was so busy. Thank you for always providing great customer service!

may not need to purchase anything with the next 90 days.

I believe it was just the initial shock of new safety standards. I was not able to easily look at the charms, so I pulled them up on my phone. A bar code may be more convenient. BUT THE SALES ASSOCIATE WAS AMAZING! She was patient and brought me everything I asked for. The overall customer service was highly satisfying.

the attentiveness of the sales person. The cleanliness of the store the items were readily available

Due to the restrictions in place during the pandemic. I like to look at the display of different items before I make a selection. I just love to window search before I purchase.

the temperature of the store was very high. with the excessive store lighting, the A/C was not sufficient. which seriously downgraded the comfort level for the shoppers. in the midst of COVID and having the wear masks indoor, it is crucial that the A/C is carefully monitor for shoppers' comfort. I did not expect to sweat and I did in the store which was not desirable.