Pandora Jewelry

DID NOT HAVE ALL THE ITEMS I WANTED

great customer service

The store is very small and was very busy...my associate was great

staff was very helpful, nice and kind.

The sales associate was new and not as knowledgeable about the charms as I was hoping. The manager was available at a moments notice, but it was busy and somewhat chaotic in the store. I think that the new sales associate should have had a dedicated associate partnered with her, instead of leaving her on her own.

Holly the sales rep in this store is amazing. She is the main reason why I always return to this store. Highly satisfied!!

My disatisfaction comes down more about the bracelet itself that I bought over Christmas in NYC at macy's. It's a BRACELET MOMENT. I can't close the bracelet itself while having it on with ONE HAND. I NEED somebody to do that for me. It's unreal, right!! I tried tour your vendor Associates to make an exchange but said it was not possible because I got it from MACY'S.

Store was still closed an hour after they were supposed to open.

It was close to Xmas time and the line was too long, they should of had more sales people in the store

I went to pick up my order and they could not find it . Luckiky by memory i remembered the four item i chose. I had to wait in line to get in the store. It took quite a long time to try to locate my order. Without success we had to start all over again. I was pressed for time for an appointment. The sales assistant was very patient,discouraged but very helpful to finalize the sale.