Pandora Jewelry

I already own a pandora bracelet with charms and several bangle bracelets and earrings. I was turned off by the way the sales associate mentioned how my bracelet was tarnishing. Your sales associates should offer to clean your bracelet if they’re going to tell you you’re bracelet looks tarnished at the same time they are trying to make a sale.

The store had nothing in stock. Assistance was terrible. I proceeded to order online TWICE only for both of them to be cancelled and refunded by a pandora e-gift card (I had paid with a giftcard). To my dismay, I found only ONE giftcard can be applied online so I was forced to pay the rest with my credit card instead of the giftcard my boyfriend had given me as a present. Horrible company and customer service. Orders should not have to be cancelled after they have already been placed two times.

I stressed to the young girl that I wanted a certain charm she told me they had none when I went back the next day another lady stated she didn’t look because we have two!

When i walked into the store no sales associate greated me or ask if i needed any help. as i look around i still never was asked about what i was looking for or if i needed help as i helplessly walked around the store for a couple minutes until i asked for help but as soon as another customer walked in they immediately went to ask if she needed any help. i don't know if it was because i'm young but i wasn't pleased by how rude they were.

I went to the store to purchase a new bangle, a pair of earrings and matching necklace I saw online. I spoke to Jessica and first told her about a mesh bracelet I purchased that had a defect. She said the manager wasn’t around to fix it. I explained when I purchased the bracelet and several other pieces I was told if there was an issue I could bring it back within a year with no problem. While at the store Valentina overtook the conversation and explained to me there was a whole new return policy in place as of January and the are no longer honoring their exchange. I explained I purchased my piece before this “new policy” Valentina was insistent that I shouldn’t be wearing pandora jewelry and expect it to last. Valentina was not my sales associate she just decided to add her two cents as if she was trying to set the tone that buying at pandora is a mistake and jewelry won’t last. Now that I think about it she is likely a disgruntled employee trying to give the company a bad name. She helped me make up my mind I won’t be purchasing any other pieces. I left without purchasing.

The attendant was condescending, arrogant, judgmental, obnoxious. Belittling and unfriendly. She was hateful and so were her co workers.

the customer service was terrible I was very unsatisfied customer not a good experience at all.

Bad customer services the ladys always in bad mood

I was very satisfied with my purchase.

I waited in line outside the store for over 20 minutes and I am wearing a brace on my leg because my hip has been dislocating. I am going for surgery next month February. It would have been nice if the store clerk or manager offered me a chair as I was in a lot of pain by the time I was able to enter the store. I was shopping for my daughter’s birthday and I purchased the item I wanted. However I would have purchased more if I had not been in pain from standing in line. I don’t like shopping online I am old school and I actually like to see what im buying in person. It’s just disappointing because I did want to get something for myself but I didn’t get a chance to.