Pandora Jewelry

christmas present wrong size, fine, went back they ordered right size, say about 2 weeks to come in. Over 2 months to come in, and I had to call them weekly and ask about it. Go yesterday to pick it up, 5 associates in the store, one with customer, 5 others wondering around doing inventory?? ask one for help, who told us to wait at check out... keep waiting there and no help..husband says in loud voice..how much longer to wait for a basic pick up. then someone came over to help.. ridiculous.. customer service - 0

Needed to exchange bonus item because of size problem. They were not able to help me and the manager was rude. I will not be spending my money at Pandora anymore! I have spent well over a thousand dollars there in the last 2 years and it is obvious that they do not value my business. I am very disappointed as it was a Christmas gift for my daughter.

Charms were out of stock..Associate was not knowledgable of the stock

customer service calls are not available within 5 minutes, takes too long so I have to hang up before a customer service answers the phone call. The manager at the Staten Island store tried to take advantage during the exchange of an item purchased at a discount of 25% by not making the current exchange of the item. The items i exchanged were credited at the discount price but the new items were paid at full price. Then when I tried to talk to the manager she was rude, and tried to tell me that I would have to buy the original item at full price. Finally i spoke to the main manager and she let me buy back by original item at the Holiday discounted price. The company policy is stupid because I could not get the discounted price when I did the exchange of the original purchase of the item.

The salesperson was very nasty and short tempered. Her name was either Anjelica T or Alyvia P. Not sure. I have never experienced anything other than being treated nicely at the store and was very unhappy.