Pandora Jewelry

I returned an item. Paid fifty in cash $100 on my debit. Manager wouldn't give partial cash payment back to me.

Old bracelet was cut, purchased a new one all at the store. Old bracelet wasn’t returned talk to manager Amanda very combative, unprofessional refused to give me any contact info for higher management.

I have *never* bought a Pandora product in my life, or been to your store in Michigan. I wouldn't embarrass a dog by adorning it with the shite you sell.

Visited 12 Oaks Pandora store and was greeted by a very crabby associate and waited on by an associate that clearly had a chip on her shoulder.

... I always go to Pandora in Briarwood . It’s always ONE particular VERY NICE lady . Who takes the time to help me ! Well , today another girl was there . She was too busy talking to her “ co workers . “ Rushing me , like she didn’t want to be bothered . I told her I was looking for a certain color “ PINK “ she told me “ Maybe you should come back when you know what you want ! “ Who says that ? She also implied if I was in my budget , I told her to look me up in the system . The lady that usually helps me , knows me BY NAME . I spend too much money at pandora on a regular , to be treated like I’m doing her a favor .

The day I purchased my bracelet from Pandora it broke as soon as I made it home. Tried to return it for a full refund and was told that because it was covered and not the same as when I purchased it, I could not get a refund. Highly disappointed and unsatisfied. Would’ve loved my full refund but instead I just got an exchange for another bracelet.

I had online pick up order. I went to pick it up on the 3rd day, I did not receive a email saying “ your order is canceled” so I went to up my order. The sale Associate told me my order was canceled because I didn’t not pick it up at the exact time I place the order. I didn’t receive a email until 9:01pm that night saying my order was canceled. I reordered my items and want back to the same store the very next day and they some how found my order from the day before!!! I feel like all of this could have been avoided if the sales associate would have took the time to look, instead of rushing. I understand the store was about to close at 8pm. I arrived at 7:48pm when I got off of work from a long day a the hospital.

Sorry, I must have checked the wrong circle, I was highly satisfied.

She was a bully. Never even addressed why I was there or what I wanted. She ripped off my bracelet and put two charms on I didn’t even ask for or want telling me I’m ruining my bracelet if I don’t buy. It was a new gift and didn’t want the blockers yet. She said couldn’t show me gems I wanted . Will never go there again

MY responses are from my $560.00+ purchase on line. I purchased bracelets for myself and my daughters. We have only worn them for 3 days and 2 charms have mysteriously fallen off and LOST! I've called the nearest store, chatted online, tried calling your Consumer Affairs phone line (closed), and I've been told... Basically... Ma'am, sorry about your luck. We know it's a design flaw, Pandora have had other customers complain about loosing charms on this type of bracelet, but you keep selling them without any sort of Consumer WARNING and that's not fair or ethical. I'm so incredibly disappointed in PANDORA. Please replace the 2 charms that have been lost: 1-LadyBird and 1-FAMILY charm for the Rose Gold Reflections (4-bar) Bracelet. Please feel free to contact me at: 734-546-5969 or this email address. Thanks for reading my concern/complaint in it's entirety. God Bless and stay COVID-Free. Mrs. Chapman