Pandora Jewelry

The person who cleaned my bracelet did not do a great job. It seems like it just got wet but no changes in appearance. Otherwise, the experience was excellent.

The associate's wasn't friendly at first...I believe they didn't think I was going to buy anything until it look as if I was going to walk out the store

Felt like one of the products was too expensive for the size of it.

The price of the item versus the quality of the item didn't really go hand in hand.

I am very upset at the quality of the hanging charms for the bracelet. I have two that broke. When I took one into the store to get repaired, the only response I got was they don’t fix charms unless it’s under warrenty and they don’t carry that anymore. That’s an unacceptable response. I should have been given another charm or store credit.

I always end up going on holidays and have to wait s least a half hour and then they didn’t have in stock what broke but over all satified

I was not highly satisfy because I did not like the fact of standing on line for about 30 minutes just to get inside the store.

Wait is too long. Sales people aren’t too friendly

the ring that i wanted, there were no stores that carried the size i needed, and to have it delivered to the store would take a ridiculous long time.

It was an ok experience this time. However, my last visit was horrible. Maybe that's why I was not highly satisfied. I was trying to exchange my bracelet ( not used) I had the gift receipt. I only needed a smaller size. The women insisted on not exchanging it. The bracelet was purchased in October and I was exchanging in January. I told her I didn't mind paying to get it adjusted, but it was too big. She could really care less. Until I got nasty and told her I wasn't leaving until she exchanged it. She had it in stock. Was it so hard? I mean even had she been nice about it. But was rude from the beginning. I worked in retail for many years and as a supervisor. Customer service is top priority and just because I was making an exchange doesn't mean I should me treated differently. Willowbrook NJ staff is not very impressive. I can go on and on but what is the point. It was a disappointment; and I visit just because it's near and I like the brand.