Pandora Jewelry

Im suppose to take jewelery box but they didnt have so that was my issue

I'm satisfied, not over joyed. I came to pick up an order I place 2 weeks prior. The young man who assisted was definitely not present. Told him why I was there, handed him my receipt he asked me the same question that I told him I was there to do. Very sloppy in his dealings, I wanted to not deal with him any further so I took my ring in its box left , not bag and departed from the store.

They didn't have a lot of items in stock.

The line to get in is too long. You need to update the grandma charm. you can hardly read it.

I had my bangle, bracelet & charms cleaned and didn’t notice, until it was too late, that one of the now discontinued charms was broken. The base was there, but the snowflake was missing (Disney, Mickey’s Sparkling Snowflake, Item #791467CFL). This store also had none of the sale Halloween style charms in stock. My boyfriend, who was with me, wanted to get me something Halloween styled for my upcoming birthday, but wasn’t able to do so on this visit. We were told that, as a franchise store, they get the newer items later or possibly not at all.

I walked into the store to look at jewelry. Alexis asked if we needed help, asked to see the rings, she showed me a few and then walked away into the back never coming back out. Rakim took over, went to go get Alexis and came back with a nasty attitude. As we walked our all associates came out the back and looked at us. Unprofessional.

The sales associate was dismissive and frankly rude. Was interested in other pieces for my wife but did not bother since it seemed like she didn't want to discuss anything else. I just got one bracelet that I knew my wife wanted and left. I was waiting for help while she didn't acknowledge me. Acknowledged me only when others entered the store but she seemed more interested in serving them.

I went to the store with my girlfriend to buy her a ring. The associate that helped us was Kamille M No.225608, and unfortunately she doesn't have a very good work ethic. I believe she has to be taught how to do her up-sales properly and not come across as being disrespectful. There is a limit when it comes to crossing a line to sell a product (I understand that employees make a commission over the sales.) But that doesn't give her the right to dismiss a no for an answer. In addition she gave us false information about the sales (i know these promotions occur pretty often or any type of sale) and I don't consider this employee to be a good sales rep, mostly because she truly had a childish attitude when we told her that we changed our minds about the up-sale. Then, she tried to force my girlfriend to "take advantage" of the sale and completely stopped looking at me when she realized that I was getting upset. To the point were I almost told her to not sell us anything and just leave the store due to her attitude.

The sales associate Kamille was very kind and knew more of the store procedures than the manager. The new management continues to worsen and is reflected on employee retention, product knowledge and customer service. It is now a shell of the store it used to be, better off going to Garden State Plaza.

Employees where EXTREMELY rude with no customer service training.