Pandora Jewelry

I walk in the store with the purposes of changing a charm. I purchased but it was a year so could not do it. However, I ask the girl if I could clean my jewelry and she said yes. I come back and the manager green eye black hair lady goes to back and get it. I so a new charm that came out and purchased it. Here come the manager or what ever the lady is and ask me did you came in with the red bracelet you wearing, I looked at her and said yes. The sales girl looked at her and didn’t know what to do or say. This was really embarrassing as I am a client and been purchasing my merchandise at this store. My two boys got really uncomfortable and said mom let’s go this was a bad idea to come to this store. At Tim his time I will never come back to that’s store ñ. The lady was really rude for making a comment line that in front of employees and a new one training. I feel really humiliated and disrespected.

I entered pandora and everything was going well till I encountered an associate named Jhocelyn at Willowbrook Mall, NJ. She seemed annoyed when I asked questions and i felt like she was not listening to me. After I check out and I get home, I see that she gave me the wrong earrings. I was in a rush and didn’t pay much attention to the price but I was very clear about my selection and she made sure to show me twice but somehow she messed up and gave me the wrong earrings when she went to get them from the back. Very upset I have to make a trip back and return the earrings.

I am a regular customer of Pandora I’m always there but I am very dissatisfied because the bracelet that I bought from you guys keeps opening up on me and I’ve lost numerous charms. When I asked if they can be replaced they told me no because it was out of the warranty and we do not cover loss. That is not fair that you have a defected bracelets and I would have to buy a whole new one in order for me to replace everything that is just waste of my money and it is not something that I will be doing. I asked the associate if I could get a replacement and a charm that I had bought for myself and my daughter mother daughter one I lost my babies because of my breaks and opening up she said no we cannot. I will try to call the customer service to see if they could do anything but based on the associate explaining to me that they can go based on the purchase day I don’t think they going to do anything so this is why the reason I will be stopping shopping app Pandora. I do have a big family that always use Pandora I will be making sure to let everyone know of my experience. I am not the only one actually that had that problem my sister-in-law Told me about similar situation.

I went to the store because i purchased a regal pad lock, the bracelet is stuck on my hand I am unable to open the bracelet without braking it. They turn me around and say I need to call corporate office. Very unfair because I purchased at the store.

I left my earrings there to clean and wasn’t given a yellow paper for pick up. Called the store after 30 minutes spoke to lady manager my son will Be picking it up. And was told no problem was told he just had to give description of the earrings for pick up. My son went in and gave him the hardest time for pick up from a male manager. Who asked me for my ID and to send him a picture. It rained outside at the moment was in the car. So my son walked out without the earrings had to double park and run inside to her earrings. And this male manager wants to give me an attitude and say I have an attitude. Very unprofessional and I wasn’t talking to him. I walked in and asked a lady who was another manager where was my earrings cause they wouldn’t give it to my son. And she said we gave it to him when they didn’t. The other male manager had them cause he didn’t give it to my son.

When walk in it was only one customer everyone else was just talking. I wasn't even greeted not to mention I had to ask for help but will not vist this store

No profesional

The online orders I picked up from the store, I asked for better packaging, but the store rep said only in store purchases can have those packages. This is very dissatisfying, because it should be the same for both online and in store orders. This is not a good service.

The associate was not helpful at all had a damaged bracelet that was three month over due on the year purchase was not willing to replace even though I was still making a purchase and i shop there often

I came to the to buy a necklace and the book price was different from what the girl charge me, they should have a updated book of prices…