Pandora Jewelry

I understand this pandora was small but, they had nothing in store that was in their catalog. I wanted in line for nothing, what was the point of showing me the look book if it wasn’t in stock. Stood in line for 1hr and 30mins

Associate was very rude.

The sales associate wasn't very welcoming, wasn't very helpful at all as I was looking for a special charm for my daughter's 20th Birthday. I wanted to use my Pandora Card, but I left it at home in my other pocketbook. I did have my license but she was aggravated to look up my info. I've been a customer for many years and never had this kind of situation.

I have a pandora bracelet that I barely wore the rose turned colors in I’ve had it put away the weight on my bracelet it kept dropping off

The associate ignore my question like I’m not even talking to her Made me feel I’m doing something wrong for exchanging merchandise after 45 days even thou there was missing stone in it And it happened second day I bought it And they told me I can eXchange in 60 days

Had jewelries cleaned and was placed in a box. The next day i realized one of the bracelet is damaged. I was told the store is not responsible. We cannot find the proof of purchase. They did not do anything about the issue but suggest to reach out to customer service. It has been 24 hours and i have not heard from anyone. Very disappointing as i owe many pandora pieces

The pacifier charm with the crystal broke, AGAIN! I was told it was discontinued. I wasn’t offered any kind of credit towards another charm. Told me to call corporate!!

Not enough staff in store to handle customers and staff very slow. No urgency to help customers. No smiles or announcements that they will be with you shortly. Should have one line for just returns only and another for exchanges - since they take so long. Staff isn't friendly either.

I purchased. Pair of earrings for my niece for Christmas. The clasp was faulty. She returned them with the receipt and asked for a refund but was only given a store credit so forced to purchase a replacement pair from a very limited supply.

The store manager was not accommodating as I was exchanging a Christmas gift that was purchase on 11/30/19 and I received the gift on 12/25/19. I was told that I couldn’t exchange it due to the time that lapsed. He then went to the back and then changed his mind. There was limited help in the store during a busy time.