Pandora Jewelry

I was given two gifts for Christmas one a bracelet that did not fit, the other was a family tree charm with a little spot that was for engraving my initial. When I spoke to the associate at Pandora she stated I was not able to get any engraving on my jewelry. And my bracelet size was not available. I have receipts to prove my gift orders and that still did not help me.

When i got into the pandora store after waiting in line to go in the sales associate was mildly friendly. She didnt seem to really push or sell things to me and when i asked for her opinion on which clips she just kept saying the same clip as if for me to pick them and move on. She also told me inaccurate information about the clips i wanted. I have been shoping at pandora for many years and have purchesed many bracelets and clips to match. i know that when she told me that a certent clip wasent for my bracelet even though that all clips can go on any bracelet that was inaccurate i becuase, if that was true that clip wouldent be displayed on my same bracelete in the catolog and on the display. Because of this i pick a set of clips i wasent 100% in love with because i was told i couldent put the clips i wanted on my bracelet and had to pick a different clip.

Not enough merchandise to select from, others stores had sales however; the sales rep advise me they do not do the same thing as other stores. Therefore, she could not give me the promotion that other stores were offering.

I ordered a few items online (pitite charms) not knowing that they would not fit a regular pandora bracelet (the original one). Marketing needs to do a better job with explain this in the website. I will never order from your online channel again. However, i arrive at the retail location in the Willowbrooke mall and there’s a sign on the Marketing stand that says. “Please wait outside until someone calls you”. How unprofessional? Hire a greeter for the holiday hours. I went into the store to exchange the items that I purchased and the cashier informs me that I could not return at this location because they are a “different” location. I kindly show her the return policy on the back of the receipt that I received with my online order that says items online can be returned to ANY PANDORA store and she continues to tell me that I can only exchange. So I decide to exchange for the store to only not have most of the items I was asking for. I just honestly had a bad expieriance with the company.

Seems like the young lady was not having a good day. I didn’t appreciate her attitude at all I usually come to this location and never had that problem. Seem like she didn’t want to help.

I am a pandora cardholder and did not get the promotion with my $195 purchase. When I asked for it they claimed it was too late and said I can make a return at another store. I came to American Dream and the solve my problem without hesitation! Thank you Maria and Mayarj

Rakim and Alexis were very unprofessional, and made my experience while buying very unpleasant. I would never go to a store where people like this are working.

Brian the sales person did not want to help us out when we came in i explained to him our issue with the charm and he began giving me an attitude and demanding i show him a receipt when he was more than capable of looking up the receipt due to me not receiving one because i requested an electronic one. He stated he could not help and corporate would not accept the charm back with an attitude and then exchanged the charm and stated I’m doing you a courtesy you should be thankful. I would have been thankful if his attitude was better and he then threw the new charm and receipt at me and began to help another gentleman and ignored me. He was highly unprofessional and i have never been treated with so much disrespect in my whole experience with Pandora. I will not likely be returning to this location due to this associates terrible attitude to customers.

I was not greeted my entire time in the store, i was in the store for 10-15 minutes. People cut in front of us and was serviced. When finally offered help, she did not smile. No welcoming at all. The person did not make any conversation. I was so turned off by this I return the ring.

offended, disappointed and angry