Pandora Jewelry

The manager on duty was extremely rude, condescending, and unprofessional. He needs additional customer service training if he is going to be “manager”. Definitely not a great example of a leader for a team.

i am humiliated check your inventory my mom opened a box without get bracelet out to dinner

Every time I go to a Pandora store I feel like they are treating me like I want to steal something. They act like they are scared to show me and my family the jewelry. I feel discriminated against.

It was my first time going to the pandora at a certain location and it was to receive a new ring because the stones fell off mine. I saw online that my ring had a two year warranty with proof of receipt, gift receipt, or credit card statement. I asked the person who got me it to send me their credit card statement. I get to the store and explain this to the associate, I was given the worst attitude ever. He was very unprofessional and rolled his eyes at me multiple times. I had told him that I read online that these were the rules he responded, "um... online is very different from in person, you only have a one year warranty." He continued to find ways to deny me my request. I had even explained to him that this isn't the first time I do this here, and that I am well educated on how the warranty works, but he continued to say "You are not understanding" along with more rude remarks. At the end, he asked for the person's email and I gave it to him, this is when I can see him looking for a new ring to give me. Here is the worst part: I apologized to him incase I offended him, and he did not respond to my apology. Why did the customer have to apologize to the associate? Traumatizing.

I purchased a charm for my mother's bday today at Pandora in Willowbrook Mall in NJ. Went home and went to show my daughter only to find out I had an empty box. I immediately called the store and spoke to the associate gavr her my name and it was quite obvious that she knew she forgot. Told her I would be back in 2 hours. I arrive at the store tell them my name and they can't find the item. Another associate went in the back I assume to call her and it was on the desk with the name "Phyllis" my name is Florence. I think with Pandora having my info the associate should have called or emailed before I had to find out it was not in the box. Regardless of all of the above making an additional trip to the mall on a Saturday. Regards Florence Montagno florencemontagno@gmail.com

My salesperson Jhocelyn was not helpful at all. She did not help with suggestions with the items I was looking for. I also asked for emerald green charms she said there was none I looked in the display cases and found some myself. When I was paying for my items I handed my credit card to her and as Common Courtesy my card should’ve been handed back to me NOT laid on the counter. When my items was rung up and bagged she then tells me your all set ?? Instead of thanking me for my purchase, have a good day or something. She was the worst person I dealt with at the Willowbrook store. She was not friendly nor courteous at all.

The sales associate was disinterested and rushed us in selecting the rings. We waited for 20 minutes to get into the store so I was very upset that we were rushed

I had placed an order for pick since I was driving an hour to the store. When I arrived to the store I had mentioned I wanted to add to my order so I could participate in the free bracelet offer. The sales associate said that it was only an online offer. She could not find my order so I asked to cancel it, she found it in the que of not being ready for pickup. I picked 2 other items which she did separately. After leaving the store, I checked the website again about the offer and noticed it did not say online only, so I called and did a video chat. The girl on the phone was very apologetic and said that the pickup order could have been returned and all 3 items purchase in order to qualify for the free bracelet. She however said I would have to take it up with the store manager. I was already in the car and was not turning around. Hopefully there is something that could be done without having to go back to that store.

A promotion was going on that if you spend $150 or more you would get a free bracelet. I spent close to $300 but of course no free bracelets were available. Which meant I had to spend more than I intended. That is the reason for my dissatisfaction. Because she that happens I most likely won’t want to come back.

I received numerous of emails from Pandora, stating that I will get a FREE BRACELET with purchase. When I asked the associate for the FREE BRACELET. I was told that they didn’t not have any more FREE BRACELETS. Overall I think this was a gimmick. Bunch of crooks.