Pandora Jewelry

okay so walk into store Sale Rep is with a customer looks at me but does not say a word I know exactly what I want so I stand by the rings for 10 min and she still does not acknowledge b/c she talking about Disney charms with the guy. Finally Tashia comes out of the back room. Had I know someone else was there I would have knocked on the office door. Why the Sale Rep didn't call Tashia out from the back is beyond me. I make my purchase come home and this morning I get a notice from you guys that I can get 20% off my order today. So I have to ask myself is this right to get bad service and pay full price

Wasn’t to happy with my purchase. Wasn’t what I wanted

I spent over $127 and was not given the limited addition 2017 ornament, i didn't even know I could get it until O went to a different store yesterday. And while I was there the employees were talking trash about people that were coming in knowing I could hear as thry were talking to the person who was helping me. I was also told I would be getting a 10% discount and never got it. When I asked if it was applied after I paid and looked at my receipt, she said no, that she wasn't able to do it. Not even 5 min after she told me I could get it. But didn't inform me at all until I asked.

The sales lady was not eager to help me with the cleaning of my jewelry, unlike the week before wherein the young lady went out of her way to help me. Also, the worse part was that the sales lady had very long artificial fingernails that she could unlock the beads to attach the newly bought safety chain. I had to do it myself as the other sales lady had the same long fingernails. She was not apologetic at all. She was not personable. I’ve been a customer of Pandora for as many years as it has been open at the Northpoint Mall in Alpharetta, Georgia.

I got a gift that was a Pandora bracelet, was given the receipt so I could exchange it for a better sized bracelet, but the store could not help me, until I called Pandoras customer service myself and put them on the phone with the Pandora store employees. Even the phone customer service was about to tell me I had to leave the store and do an exchange via the mail, until I was insistent that they talk to the store and figure it out.. If I had not had the initiative to call your customer service, I would not have gotten my item exchanged at the store I was so disappointed in the service I might not have even tried to exchange the bracelet and become a new Pandora owner. Very inconvenient… should’ve been much more simple to just exchange an item that was a gift regardless if it was bought online or in the store

Ronda the sales person was “snippy”. Not very pleasant at all . If i’d had time I would have just went elsewhere

One of the sales associates was incredibly rude, pretended she didn’t see me standing at the counter and kept walking past me. She never once ask if I needed help or made eye contact with me. The other sales associate noticed this as well and was kind enough to stop what she was doing to check on me and even provided me with a pamphlet to look through for charms. The other sale associate that completed my sale however made my experience bad and she made me not what to spend my money there again.

Sale person didn’t acknowledge, I felt because of my skin color. She talking to a lady when I got in, and the lady wasn’t buying anything %

The guy who checked me out was really unfriendly and was trying to make me rush instead of asking me to look at more or asking is there anything else I need.

The salesperson was too cold and did not offer me advice or suggestions. I feel like he wanted to get rid of me.