Pandora Jewelry

Arrive and waited for assistance and other Customers walked in and I was looked over as they assisted the other customers while sales associates continued to do inventory

As I travel often I have a limited amount of time to purchase what I need so when I found myself with some time in Florida I stopped at Sawgrass mall because the Forget Me Not collection online showed as being available in store. I drove nearly an hour for the product only to find out it had been discontinued months ago according to the sales rep. Had I known I would have not made the unnecessary drive. Better yet, had someone answered the phone in store I would have known said product was unavailable. No matter, I decided to go ahead and purchase another item hoping to use my February birthday reward I was given via email. An easy solution in the system on the manager’s end to honor the discount would have sufficed but that was clearly not the case. Knowing this has been done in the past I was very displeased with the level of customer service and the “No, we’re sorry it can only be done online” comment. If I wanted to buy merchandise from Pandora online I would, and then waste my valuable time waiting for it to be shipped. This is something that could have been easily rectified, however, such experience really deters customers from future purchases.

it takes a long time to be attended to, as if you were ignoring me

My boyfriend and I went in store to find a cute, every day ring that I can wear. The associate Clara handed me the booklet so I can see all of my options. My boyfriend pointed to two rings in the $45 price point and another that was $75. When I asked him if $75 was ok, Clara proceeded to make an unnecessary comment about how he didn’t want to pay more than $45. Although my boyfriend did not respond to this comment, we both found it demeaning and plain rude. People from all walks of life should feel good welcomed to shop at pandora, not judged if they cant afford the pricier items. Seems like this associate could use some more training in customer relations. She did not offer to polish my ring before giving it to me, nor did she ask me if I wanted to buy a polishing cloth. I did not feel welcomed to ask for any more service from her due to her comment.

I was the only person in the store and no one assisted me. The associates ignored me. I had to ask to be helped.

We were extremely rushed as there was a line outside the store. Rachel did not really listen to what we wanted and just kept showing us charms in order to get us out faster. Overall, we felt our thoughts were not taken into consideration and we felt as though Rachel did not care whether we liked the charms or not.

Had a gift receipt to return item with original credit card. They said I needed original receipt. Since i was picking up another order I was able to have them return & purchase again which was good but if I wasn't purchasing something else they were not going to return the item and give me credit without original receipt. That's a fatal flaw in your system.

Request two Pandora items witch was gave me the sample ,(dirty),when requested to be cleaned before taking home ,salesperson insisted it wore fine pretended to take to clean but just wrapped without doing it. Very disappointed.

The salesperson was extremely friendly, knowledgeable and helpful. The checkout process was awful as I tried to redeem my previous survey $10 off. It was a lengthy nightmare that took way too long and was very embarrassing.

The salesman was very arrogant. I didn’t spend much so he didn’t care to serve me. When I asked a question he rolled his eyes. Very rude. Will never go back there and same for my friends.