Pandora Jewelry

Twice, I bought something online that didn't fit, and I had to change it at the store, the first time the cape cod pandora's manager refused. In this last purchase, it was a gift and again my friend went to this same place to exchange it because it did not serve, the same manager was refusing, and the product arrived and on the same date my friend exchanged it. The same manager said that online purchases have to be exchanged online, as what is written on the Pandora brochure says it can be exchanged. I don't think about buying more at Pandora do Cape because of this terrible manager.

The associated treated us with rush. Was not helpful and not friend whatsoever.

Could not complete one of two transaction. Told I would have to revisit when management was in. Clearly, staffing is not done to accommodate business needs. Could not even do an even exchange either. This was my 2nd attempt to resolve.

Was not “allowed” to look at the trays of charms. Associate was trying to figure out what I wanted by asking questions and then picking random charms. Ridiculous. I normally go to Jared but not sure I will even continue this Pandora bracelet

The sales associates kept getting an error message processing my card 2x, so she tried my husbands and than another card. Overall she charged us FIVE TIMES for one bracelet. When I showed her my online banking she said sorry you'll have to call corporate. She couldn't run refunds, no one in the store could help. I asked for the managers email so I could send the back up info and the email was returned to me. I still have to purchase all the charms for my daughters bracelet and I'm thinking I should just return and go with an off brand if Pandora cares that little about the huge uncovenience we all know it will be for me to chase down the 4 extra charges for that bracelet.