Pandora Jewelry

I was looking for a specific charm for my charm bracelet. The theater faces (happy and sad) were discontinued but I was willing to pay a fair price for them. I did like the elephant charm I bought, but there was no variety (only one elephant based charm.) I would highly suggest bringing back theater based charms because they mean a lot to many people (friends of mine also have the charm or are looking to buy it.)

Store had limited selection. Light was horrible

Small space. They didn’t have many of the charms I wanted.

This was my first visit to a Pandora store. I mentioned that I was not happy with the Brighton bracelets I had been purchasing for years, because I have a small wrist. I wondered if the charms would fit, as I really like the way Pandora closures are so small. Brighton closure is all you see on the bracelet, if you have a small wrist. Sales associate was not familiar with Brighton, although very friendly, not the most helpful in helping me picking a few charms. I did purchase a bracelet & 1 charm.

Sales associates were in conversation while I waited for service. I would have left the store if it wasn’t important to purchase the gift.

The store was very busy. There were not enough associates.

I came in 30 minutes before closing, representative didn’t go into detail due to closing which I understand

It took awhile to get helped. The fabric to polish the item I wanted was pretty dirty.

The return policy is inconvenient. On a recent trip to Las Vegas, I purchased three charms from a Pandora Boutique and decided I didn't want them all. When I went to return them to the local Pandora Boutique, I was informed that I could only exchange rather than receive a refund. It seems silly to me that Pandora franchises do not accept returns for refunds for merchandise purchased at other Pandora Boutiques. I understand not accepting returns from Pandora counters inside department or jewelry stores such as Jared, but a purchase from a stand-alone boutique should be able to be returned for a refund at any stand-alone boutique. So now, I have to limit my purchases to the boutique in my city so I am able to get a refund should I change my mind about the item. It's an inconvenience especially since the selections can vary by store.

Not enough options for rings under $100 that I liked.