Pandora Jewelry

Extremely long wait. Employees had no sense of urgency either

I just felt that the sales associates could of been more enthusiastic. Maybe smiled more and acted like they wanted to be there.

I didn't have my Pandora credit card with me and the girl who is my cashier said that she could not find my information? So I ended up having to use my credit card from another company I don't understand what the issue was Considering I had my driver's license and all my information?

I was rushed to make the initial purchase, I paid and left. When I was leaving the mall, I realized i was charged for an extra item. I went back to the store, the sales associate was very rude and standoffish. I was told by another employee, ‘these things happen’. I totally understand accidents happen, what I wasn’t impressed with was how I was treated like I was inconveniencing the sales associate by telling her I was over charged. She didn’t even apologize until I was leaving, and I got an insincere ‘sorry about that’. Merry Christmas & Happy New Year!

I have bought probably close to 20 rings from you guys becuase you have always been good about replacing your products when they have issues with them shortly after buying them. I was at your fort wayne indiana store yesterday in glenbrook mall and the lady who was helping me was not very helpful and was not understanding my request. I explained to her i have always brought my rings back that were broke/ruined if i had recently brought them and they have ALWAYS without question just replaced it. She was in no way willing to do so. I even bought a different NEW ring thinking if i made a purchase you guys would realize your product did not hold up like it was suppose to and offer me a replacement for it. I will no longer purchase rings from you guys unless this can be resolved. I consider myself a great customer to your business but ONLY if you guys will stand behind your products. I hope we can resolve the issue

The display of the item I purchased stated one price. When I went to purchase it the clerk stated it was higher then the display stated. When I questioned it, she did not offer any explanation.

t seems that at this particular store I need to be wearing my Sunday best. I feel that some of your associates surely judge the book by its cover. Not sure if the associate was 100% comfortable helping me and my daughter. I’m just glad I was able to buy what my daughter wanted for one of her bracelets.

the first associate I dealt with didn't seem very interested in helping me further after I picked up what I had on hold. I had to get help from another associate who was absolutely fantastic and VERY helpful which made me decide to purchase even more items

Sale associate was whispering about customer to other sales associate.

I enjoyed my experience at Pandora. The associate who assisted me was knowledgable and friendly. She did not pressure me into buying anything I didn't want or signing up for anything extra beyond the Pandora membership. I was satisfied with the selection of jewelry and found what I was looking for quickly and within my price range.