Pandora Jewelry

YULL need to send coupons out no an then especially when ppl spending all these big money

The wait Was very long we arrived at 10:30am as soon as the mall opened and there was a line already with only 2 Representatives to take care of 5-6 customers ahead of me. I waited for 1hr in line. To purchase my sister a bracelet and charms. They only had 2 sister Charts. Thats it.

I went in to my purchase a mother in law - daughter in law charm . After leaving I realized I was given a mom and daughter charm. Simple mistake. I didn't mind going back . The male associate. The only one in the store was RUDE. I bi passed the line to ask him what I should do. He told me I could indeed exchange but had to wait online. I asked to speak to a manager he told me there was no manager there. I'm no fool, there is no way a store is running with no one in charge . Thank you to the girl working next to him who quickly intervened and helped me right away. By asking the person in charge if I could just swap Out the charm I bought a hour prior. She then explained she needed to just ask first but it wasn't a problem. Train this young man on problem solving with customers. I wasn't mad , I was given the wrong charm, again simple mistake . They indeed look similar . It was the audacity of the young man purchased ! When I returned to the store.

Need to hire more associates, on a sunday only 2 associates inside the store in the mall. Wait is too long.

Didn’t have what I was looking for but got something anyway

The wait was very long. There was an available associate but he did not offer to assist any clients although there was a long line, which made the wait longer. Then, when I was with an associate, the rings I wanted, she said they did not have but she offered me something else. I knew what I wanted to purchase before I arrived and I told her I wanted the rings I picked. When I did not accept the one she offered me, she said she would look in the back and she found them.

The line was outside of the store which was fine because the line wasn’t that long, I ended up being on this short line for over an hour.

The wait time was over 30 minutes. There was a sales representative checking on the line. She said my items were available, when I got to the cashier and showed her what I wanted,she said they are done. I told her to check because I waited over 30 minutes just to get the items. She went and checked, came back with it and said it's the last one.

I went to pandora twice this month the beginning of the free bracelet sale and during the free bracelet sale...I wanted to purchase an initial charm but they did not have it in the store, I was very disappointed.

When I arrived at the store, only one person was ahead of me, but three sales associates and one manager took a while to serve. When one of them took the first customers to assist, The other two sales persons were standing and chatting with the manager in such a chill manner. While they were talking there was another customer that came in after me. Two of us just stranded there for awhile, while they were chatting, going back to their locker room and coming back. No one even looked at the customers and said a word. Only after they finished all their chatting, one for the workers finally returned back to work to assist. If I did not have to buy a gift for my little niece, I would leave that place immediately.