Pandora Jewelry

free bracelet with $150!was only on one style I was expecting to be able to pick from the cheaper bracelets. I would not have bought had I know that prior to choosing

The sales associate was rushing me to make a choice

I felt rushed and did not get quality assistance

The merchandise was priced on display at a different price than what it was being sold for. The manager said it was Disney’s collection and charged $10.00 extra on the items because they didn’t change the tags in the windows. The sales clerk did mention that the prices were not as displayed.

I purchased a bracelet for my Mom for Xmas and she hardly wore it and kept it in the original box. She told me the reason was that she was having issues with the clasp. It was difficult to close. I took the bracelet to the store to clean and get repaired and was told there was nothing they could do and I would have to purchase a new bracelet. Additionally one of the charms was stuck in the bracelet because apparently there was an issue and Pandora is aware of it and they stopped selling the charm because of it. I was told the bracelet would have to be cut to remove the charm. Since I had to purchase a new bracelet, I asked could I get a replacement charm. I was told that the only thing was an even exchange and since the charm was now worth ~$24 I would have to pay the difference for the charm I chose. I had already planned on buying an additional charm. So I ended up with two charms and a new bracelet - all of which I paid about $160 before tax. Pandora should stand by it's product. If you know it is defective, then the client should get an exchange without having to pay for it. Also, found out the jewelry should not be kept in the box. Nobody said that before.

The cells associate ramp my credit after I said I didn’t wanna my credit ran very rude angry because I wouldn’t spend more money than $40 and I explain to her she do not know what financial obligations I have and it’s my bank account and I spend when I want to spend not what she want me to spend I think she needs more training training very bright young lady with the eye rolls and inpatient and I just won’t deal with anyone like her again.

Sale associate gave no eye contact. Before I could finish asking her if a charm I wanted was available, she quickly said we don't have that. Unfriendly & not welcoming.

The rep wasn’t very friendly I went in to have my bracelet clean and in the midst I brought a charm, she took about 2min to come back and just handled me back my bracelet, I told her it didn’t look any different she says it’s time to buy a new one

There was a charm that was not available. Was not greeted with a friendly demeanor

I wanted a charm for a friend’s birthday. I showed the sales associate some charms that I saw online but she was very dismissive, as she reported that they were all not available in the store. When I asked if there was anything similar available, she showed me very few options and I felt rushed to make a decision because she started to get an attitude. Very bad experience.