Pandora Jewelry

Sales associate wasn’t familiar with the product. When I asked her for a specific check she immediately said we don’t have. When I showed her it was available online for in store pickup she mad a face and found the charm. I also asked for another charm and she repeated the action and decided to bring out the most expensive charm instead of something similar. At the end I asked to use a promo code and she didn’t hesitate to say no you can’t use that it’s only for online orders.

I was not satisfied because the wait was extremely Long the sale associate didn’t feel the urgency to tend to the people in the store

The sale associate was going and very inexperienced. I’m asking her for recommendations to complete my daughter’s bracket and she’s clueless. Manager is going a mad just playing rude. It’s okay to have young staff, I like what the brand is trying to do but no one is old enough, no respect and just lackadaisical.

The sales associates was very rude. I went to purchase a new bracelet, and also to ask about if I could cut the size a little on the previous one I already have. And she gave me attitude. Staying “We don’t do ADJUSTMENTS!” Out loud and people were starting at her I was surprised. She didn’t even approach me in a good manner. The first time and second I went to this store they were very nice. But this time with this associates made me not want to go back again. To that store at kings plaza. I hate complaining but this lady had me feeling down and I was excited to purchase this product.

I couldn’t believe the service we received was from a supervisor! If she’s a team leader then her staff are likely to have that same poor, lackadaisical customer service skill sets. We will never return to Pandora kings plaza.

The associate will not honor the sale pricing in the showcase at the time of checkout. The charm was clearly priced in showcase with 50% pricing however associate told me she couldn’t honor the pricing and didn’t know why it wasn’t scanning at the register at sale price. Associate did not even try to resolve issue. I asked shouldn’t the pricing be honored being it’s advertised and priced at sale price, response was no I can't. This is my 2nd visit to this store to receive poor customer service. Associates make no attempt to resolve for yes as part of good customer service which will result in good customer service.

I visited this location last month and was seen in 5 minutes. This time I had to wait 20 minutes to be seen. Only 2 sales associates were helping the customers. One lady left because it was taking so long.

Sales associate Anna was not friendly or helpful and just seemed like she didn’t even want to help she didn’t Recommend any accompanied charms or services warranties or perks of anything

Every time I go to this store the line is long and the service is slow. And when they have special holiday they always sold out of the new items.

The music was way too loud that I had to keep repeating myself to the salesperson and also waiting 45 minutes or more just to get service is not satisfactory