Pandora Jewelry

There were 3 CSR in the store, the line was fairly long. 2 CSR attended to 1 group of customers while the other spent time attending to another. The music was too loud. Though I was the first person in line to be serviced next, it took me 20 mins to be called upon. During that wait, not one of the CSR acknowledged those waiting in line. So much so, there were people who left the line. Then one It was my turn, I learned that the cleaning machine was “broken” and the ring I wanted was not available. I was then sold 3 cleaning kits to clean my own jewelry. What happened to the Pandora guarantee? What happened to the customer service ? Acknowledge the people waiting on line, let them know you’d be with them shortly. Also, 2 CSR didn’t seem to be need to service that one party - at one point it just seemed as they were hanging out and having a good time trying on jewelry.

Have a bracelet that is to small. My girl got it for Christmas just now trying it on and it don’t fit at all. Tried to exchange it for bigger one had to buy all new bracelet. Sales lady just wanted a sale more than to keep ppl happy

I got to the store at 11am to purchase one bracelet and there 4 people in front of on the line and waited 90 minutes to make my purchase that took 3 minutes to complete with only 2 sales staff working and others in the back not assisting their staff

There were only 2 sales associates and the wait was about 40 min until my turn.

I was dissatisfied because I had to wait while 2 other associates were in the store chatting loudly with each other. Also the item I replaced my purchase with was $10 more than the price the associate told me and which I saw in your book.

Long wait for for the longest only two people working to assist customers Thought they were the only ones working then 1 other person came out she did not even acknowledge the long line keep going in and out of back room then another man came out and he helped I don’t understand why he did not come out to help sooner people got tired of waiting and left the line poor customer service

There were only 2 sales associates helping with a line of people waiting-& when it came to my turn one went to the back of the store

I brought a bracelet back that I purchased to be fixed I was told they don’t have the poetic blooms anymore and I paid $90.00 plus tax including charm and I was told I could get a bracelet for only $60.00 it not my fault that it broke and the item is discontinued I’m very very upset about this and I will not be returning to this store again

Well I soon as I walked in I guess they notice that I was coming to do a return and all the employees working just scattered once I got the help from where the employees there she seemed as she didn't wanna help and didn't care about what I was there for. I also acsked about the charms how to get them clean and bracelet and now ones does she asks me if I want mines clean.

Although representative assisted with the sale, I didn’t feel as though the quality of service was there for it being my first time at Pandora. I let the representative know it was my first experience yet again she didn’t seem to concern with the quality of her service. To me, she poorly represented the brand. I bought over $300 worh of jewelry and almost left without a free bangle due to her not laying attention. Please do bette Pandora. Your employees are a representation of your brand.