Pandora Jewelry

There were 2 people in line to pay for their purchase. It took the cashier 18 minutes to handle just 2 purchases. And no apology for the wait!. Very bad customer service!

The associate was very rude as soon as I open my mouth. She didnt even listen to what I was saying, i had to ask for a supervisor to resolve my issue. I was there to pick up an order i order the week before, and ask if i can return a charm i purchase the same day as the order I was picking up. I was told information i know not to be true, i buy charms alot from the store, then she told me she couldnt find my order because I didnt have a receipt. But did have my pandora creidtcard. After her asking another coworker she was told to look for my order came back and said she cant find it. Once the supervisor got involve my charm was found but the supervisor was looking for a free bracelets, which wasnt what i came for and dont know who told her that. Once i again explain i got a call the my charm was ready for pick up, finally they got it right. Now by this time the Supervisor did return the charm i purchased on Saturday only because of the rude behavior of the assoicate and the inconvenience of me waiting for them to find something i wasnt even there to pick up a bracelet.

I spent over $125 and they did not have the promotional gift to give me and this is not the first time this happened

The manager at the Atlantic terminal pandora was very difficult with returning my purchase and said I could only exchange and then left it to associate who didn’t know how to process the exchange it took twenty minutes and they had to keep asking her for help.

The associate gave incorrect pricing and had no idea about things in stock. I purchased earrings for a gift and he didn’t give me the earring backs. Items I wanted they didn’t have.

I explained to the sales associate that this is my first time buying from pandora and I was buying for my mom birthday and she failed to let me know there’s different sizes got to my mom birthday party and the bracelet was small and couldn’t fit

The sales person sold me all the wrong clips 4 the bracelet so I had to make an extra trip to return the bracelet bc she wasn't knowledgeable

The sales doesn’t help , no passion to help the customers! Doesn’t explain / introduct the product to customer

Terrible customer service; the sale assistance wasn’t customer friendly; the wrapping service was terrible and when I asked the associate to re do the packing she gave me an attitude

I purchased additional charms for my daughters bracelet and I asked that the bracelet be cleaned as it had become discolored. The associate abruptly told me the bracelet needs air and shouldn’t have been stored in the Pandora pouch and it needs air and should have been stored in a clear plastic bag. I was never told this when I purchased the bracelet twice years ago and her tone was dismissive. Also, I was told they wouldn’t clean my bracelet because they were running a promotion and would need to come back another day! It’s ridiculous that I made a purchase yet couldn’t get my item cleaned. The time I spent waiting to pay for my charms, that bracelet could have been cleaned. May I suggest that as added value to your customers (especially this time of year) you have a person dedicated to cleaning jewelry.