Pandora Jewelry

The associate was unfriendly. Didnt know about product information . And seemed highly unenthusiastic about helping me with my purchase i will not be coming back to this store ever again. By far the worst experience

Horrible Experience. The Manager Tyrese & Sales Associate Katelynn Is Horrible. They Made Up A Policy That Don’t Exist.

The sell assistant did not make me feel welcome and was rude. I will not go back to that store again!

Music so loud associate couldnt hear.Associate seemed confused with questions being asked..Requested manager and noone retreived manager for supportor to resolve the issue.

During the pandemic I received a Pandora bracelet for Christmas. For one I was only able to wear the bracelet one time before it broke. I tried on several occasions to return it so it can be replace . Whenever I went to a Pandora branch the lines were ridiculous and the wait was even worst. When I finally get a chance to get inside a pandora store, the young lady was rude. I explained my issued with her about how my bracelet has broke only after on wear and I would like to exchange it for a smaller size. The cashier stated there’s nothing we can do for you about exchanging it for a smaller size unless your planning on buying a new one. My was exchange but I was able to get a smaller size.due to the pandemic the stores were close. How can I exchange my bracelet for a smaller size without having to buy the same bracelet that I already have and I made purchase that day.

I came back to return a bracelet because it was too small for me. They took my balance of $40 without paying it back, no good explanation, saying that's how it goes. That's stealing in disguise, that's taking advantage of the customer. I want my money ($40) back, whoever that's incharge should look into this please. Thank you

I purchased a gold necklace that cost $575 plus tax. One the sales person told me it was diamonds reason the price was higher it was not real diamonds. Second the chain that came with it was so hurt it couldn’t fit a toddler much less and adult. I went back to the store to see if I could change the chain. I was told that I can’t change the chain as the paid and the pendant was a set. I showed online that it showing a different chain was supposed to come with the chain. I was told that online is miss leading clients that’s not the chain that comes with it. I ended up having to buy a different chain and exchange for a different pendant. This was my first time buy from pandora I was say by far the worse sales process I have experienced.

the sale stores was late to open.. there was no six feet apart.. they dint take payments that were stated online

So when I asked for price, sales person give me one price, then when I was agree to buy and she calculated the total cost of it it was not matching to what she said and she didn’t tell me that she was wrong with price, but when I asked her she told me: “Oh yes, I gave you wrong price”. Then I told her its not fitting my budget, then she offered to open an account and get 10% off the total price. And I agreed, I got approved, but guess what?! She didn’t apply those 10% off of my purchase, and that I found out when I got home and I saw receipt on my email, because it was a gift, she gave me a gift receipt and my receipt was sent to email. So why I opened an account a wasted my time there applying for one I don’t know! Worst experience ever and I ak going to return the items.

Manager was rude an lack of knowledge and refused to give promotion on the merchandise that was going on thru out the store and online