Pandora Jewelry

Yesterday, Ibought a bangle with 2 charms right after checking the fitting. I paid it right away because I was in a hurry, then it was packed then and there. I opened it this morning and found out that 1 stone in the charm was missing. I checked the white pouch but there is also no stone inside. The sales representative didnt check the item properly after I paid, she just pack it afterwards. This is a bad experience as a first time customer of pandora. I am expecting high quality products and services from this company. As I am not residing in DC I am now in trouble in having the item replaced, going the hassle of either going back to a pandora store or going to ups post office to send the damaged charm and pick up the replacement after 2 weeks

The sales person was not helpful or seem knowledgeable about the products and what I wanted

The sales associate was very rude she didn't want to show me anything she said they didn't have the charms i was looking for she told me to go to a retail store.

The sales associate who received us was very nice but work with us didn’t have acknowledge of what she was doing she said they didn’t have my daughter size and they did she was there in from of us but very bad service she provide she look so unhappy doing what she was doing!! Never go back to this store!

The sales lady did not have much knowledge about your products. She at one point gave me the wrong price about an item. That is very misleading for customers who are shopping on a budget. I am very disappointed how the service was!!!!!

The sales associate wasn't very nice or inviting. She was sassy out the mouth and after being corrected didn't apologize. There is always a fair amount of a wait for service but this time no acknowledgment. Customer service so bad I didn't get what I wanted to purchase as a few gifts.

The sales associate seemed bothered to help us and she didn't even ring up the correct things that i showed her i wanted.

The salesperson was not at all attentive, in fact she was veI could continue to shop, so I told her that I would come back to see her if I decide to come back. Also, when I the rep checked me out, I pulled out my gift cards totaling $300, she said "Oh, you have gift cards" as if they were'nt good enough. Every birthday, mothers day valentine, Christmas I always request Pandora gift cards as gifts, so I get a lot of them, but after my experience at that store I don't think I will be asking for Pandora as gifts. She also bad mouthed the store in Waldord that I usually shop at. ry standoffish. I came in to the store to very excited to purchase a lot of charms to finally fill my charm bracelet and when she approached me with her dry energy I instantly loss the joy of shopping there. One of the other young ladies asked if I was ok and I told her how I felt and she asked me in a low tone if I wanted her or the other salesperson to help me when the other rep finish ringing me up so that

bad customer service

My 81-year-old neighbor (Madeline) called me excited about a Pandora commercial she seen displaying a bracelet. We visited the Pandora store. Greeted, I informed of our interest in a bracelet, Briana pointed to a case to our left were the bracelets were displayed looking, asked Briana if she could show the bracelets the look Briana gave us I suggested we wait for the other associate who was waiting on another customer. Madeline selected one based on the differences I attempted to identify. Briana returned with 2 bracelets fastening 1, which she took inquiring about charms. Briana being no help with suggestions or assistance. We selected 5 at that point I had enough. Briana entered the purchase, returning to the counter to find Madeline attempting to type data into the iPad. I asked could she type it again I got that signature look of uncertainty. I just typed the information. I heard several exciting conversations from the other 2 associates pertaining to purchase. I asked did Madeline get a tutorial again I was answered with that signature look. Purchase done and left. Customer service should be important to all establishments. Training and/or refresher training may be helpful.