Pandora Jewelry

The sales associate Talisha at the works at the Pandora in Tanger Outlet National Harbor was rude. I asked her did she have a items and she moved slow. She got one of them so I thought she didn’t remember about the second item so I asked her about it again and she gave me a sarcastic response by saying you asked me about that already I’m getting it for you. I mean if you are going to be sarcastic then maybe retail isn’t the place where you should be working. Then there was a issue with the machine she was using to process my card. She kept running my card so I checked my account and the money was taken out for the one item that I did decide to purchase. I told her the money has been taken out of my account so she had to make a phone call still. Fast forwarding the machine got stuck. Talisha should learn how to talk to customers because it makes them feel like they don’t want to come back to shop!

I loved Pandora, I visited to this store couple times and spend hundreds but all the associates are not friendly

Attitudes from the sales associates. No system to accommodate all customers. Unprofessional.

I wanted to look at the black book and I was told that we don’t let customers look at that book because it is a mess and we problem don’t have most of the items in there!!!!!!!! One sale lady told me they only have one kind of bracelet that was on sale . Which was not true!!!!!!

First: I was told they don't clean jewelry on the weekend. However, the associate did clean my jewelry because there was no crowd. Once I came back to pick up my bracket the associate told me my charms were striped and I had to pick them on a necklace. Second: If this was the case, when I first purchased my jewelry, why was I, the customer, not informed with the initial purchase before spending thousands of dollars. Third: The manager at the outlet has a nasty attitude and was not very pleasant to my complaint until I asked for corporate's phone number. I am a very loyal customer and at no time should any customer fill disservice from a retail vendor's staff. If I want to put charms on a necklace let it be my choice not the sales associate or manger. Customer's only come back to shop in your stores if they experience excellent customer service. I, too, work in retail and I know regardless, the customer is always right and that we should be able to resolve issues within the store first. Thank you for allowing me to share my experience.

The store was understaffed. The sales associate Zack was very helpful trying to accommodate all customers. The manager told all customers entering the outlet store that can no longer accept sales. We all were surprised it was 6:30pm on Saturday a very busy sales timeframe. We said the store close at 9pm. She said yes but we are understaffed and can't accept any additional sales. Pandora lost sales customers were upset, irritated and disappointmented. Customers were told to return to the store on Monday. Really?? Customers before 6:30 pm were on a waiting list for assistance. Customers complained they were waiting for over an hour. How does a busy OUTLET store become under staffed all weekend. The manager couldn't find staff from other stores and/or managers? The staff was very polite with all the customers. Excellent customer service.

The store manager, Day was very un friendly and wasn't helpful at all with info about the merchandise. I hope someone retrain her on her management skills when it comes to dealing with customers.. She seemed bothered she was helping me. FYI.. I spent over $200.00 and shouldn't have been treated so poorly.