Pandora Jewelry

Very slow service; did not pay attention to the fact that there were customers waiting within the store

The sale associates were just talking behind the cashier counter while I am waiting for them to assist me. Instead, I call one of them to assist me. After I choose an item. When I'm paying and the other associate was putting the item in a clear plastic container. I asked her if she can put it in a small box, because I will give it as a present. She told me, that there is a minimum price to put it in a box and she just put it in a anti-tarnish small pouch. Though I told to the sale associate that I've been buying a charms as a gift for how many times and it was always in a small box. The sale associates here need to have a training or need to be reminded, how to be a good sale associate and how to deal properly with the customers.

The list of products shown to me that were on sale 50%off ,had the prices in American dollars. Which I was not informed about that. This doesn't make sense to me. I was told " oh that's the way they send it to us" . Totally misleading the costumers.

I am younger than most of the clientele at pandora, when I entered the store I was neither acknowledged nor greeted, the two ladies were busy laughing at something. The help I received was quick, and the lady cashing me out did not seem at all interested. Compared to another older lady who came into the store and received a greeting and immediate service, I was ignored...

Upon walking in I noticed the only associate around was helping another customer, totally cool I don't mind waiting at all. However I wasn't greeted, or acknowledged in any way while I waited which is just not the customer service I'd expect from Pandora. The girl that returned from her break got me the product I wanted and I appreciate it. Overall whenever I'm at this Pandora I do not feel appreciated as a customer and consistently receive cold shoulders from associates.

I had to visit the store 3 times in one night. Not once did I receive a hello when I walked in, or greeted even. I did not get pleasant looks from the staff, including the manager. They looked at me several times and did not once even say " I'll be with you shortly". Even when a staff member freed up, they looked at me and purposely went and served customers that had just walked in when I had been waiting for 3 minutes. Lastly, when I expressed my dissatisfaction with that and the wait, their reply was simply " oh, it happens". The store was not even busy at all. It's not the fact that it was a promotion and they may have been stressed, it was the fact that I did not get an acknowledgment for 30 minutes in the store and I got dirty looks from the staff. Worst service i have ever had.