Pandora Jewelry

On 5/16/2021 at about 6pm the Sales associate looked up my account And saw exactly when and where I purchased and acted like she didn’t b/c I didn’t have a receipt but I saw on the tablet screen my date which was May 5th, 2021 and I was inside my 30 day bracket to exchange for a different ring size. Very disappointed with this experience I guess because I came with my work hat shirt and mask she acted as if I didn’t purchase this item. Please do better.

I wanted to exchange a damaged ring for a new one. The sales associate was very helpful in finding a new replacement but would NOT ring it up and give me a receipt for the exchange.

There is an absence of social distancing and traffic-flow. There was an absence of plexi-glass at my point of sale as well as ny point of service. Associates and customers were too close to me. This Pandora is basically COVID-city. Not safe at all.

I was very satisfied but won’t be returning to that exact store because we are from out of town.

I originally called the day before to make a purchase and schedule a pick up. I told them I’d be there to pick it up and pay for the item around 1, sometime early afternoon as I work near there. I got to the store and she told me to wait outside which was fine, that was the point of curb side. Melanney returned without the items and asked me to go to the register to help. Thinking it’s already there, the other employee was helping look but Melanney was still searching for the item. I wouldn’t have wasted my time by calling and waiting if I had to start the process again. She explained that there’s a limit on the people in the store and I told her I I didn’t have a problem waiting outside. I had a problem with the items not being ready. What’s the point of curb side pick up if I needed to go into the store, which had too many people to begin with.

The sales rep that assisted me and my mother by the name of Sherwanna E (164786) was extremely rude and rushed the entire experience. The energy that was given off by the rep created such a negative experience.

The associate had a very bad attitude. Bad customer service Pandora shouldn’t have people like her. You need friendly associate. I was very unhappy in my visit

The woman helping me out was extremely rude and was rushing to get me out. Very unprofessional !

I shop at Pandora all the time since I have my own Pandora credit card! However my last experience had to be the worst one of all! I forgot my credit card at home but had all the information I needed. I was treated like I was a fraudulent customer and was asked "if im sure if my card is active" even though it was never unactivated. Jennifer didn't seem to care about the convo I was having with her until she came out from the back after verifying all the information matches then felt the need to be super friendly since she could tell I was aware of what was going on. My experience in the store was extremely upsetting and took away from my excitement of my purchases. I will never go back to that store and make sure that my family and friends are aware of the poor experience I had. Not to mention I called the bank right after and they made it clear to me my card was always active and working and that they didn't recieve a call from Pandora to "reactivate it" when it was never unactive in the first place. Jennifer should be better educated and trained because her assuming caused a super poor experience for me and I left the store feeling super offended.

You're exchange policy is absolutely ridiculous! I went with my girlfriend to exchange the present I got her, and we had to exchange the gift with something that WAS EXACTLY 150 DOLLARS!? For example, she found two items that she liked better that added up to 145$ but we couldn't exchange because it was less than the 150 dollars. That is the most ludicrous thing I have ever heard of. Contact me at scali18@yahoo.com if you have a logical explanation for this policy.